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Skills

  • Nursing staff support
  • Staff assignments
  • Project staffing
  • Staff performance management
  • Nursing staff leadership
  • Staff development and training
  • API Healthcare ActiveStaffer
  • Retail Staff Management
  • Staff development plans
  • Staff education and training

Work Experiences

  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Addressed guest feedback on cleaning services.
  • Achieved a reduction of 76%.
  • Cleaned and vacuumed 12 lobbies daily.
  • Conducted thorough inspections of 13 rooms after each cleaning, upholding stringent quality standards.
  • Assisted the team in elevating cleanliness-related ratings.
  • Picked up trash to keep the parking lot and garden areas free of debris.
  • Coordinated the cleaning of 3 common areas and shared facilities, ensuring they met Phoenix hygiene standards.
  • Conducted thorough inspections of 15 rooms.
  • Attended to guest rooms.

Summaries

  • Due to 16 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • All cleaning materials should be used correctly.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 3 pounds.
  • Available to work nights, weekends, and holidays and fluent in Portuguese and Mandarin.
  • Housekeeping Staff is a multi-talented Housekeeping Staff who is consistently rewarded for planning and operational improvements.
  • Dedicated Housekeeping Staff who is responsible for the cleanliness and upkeep of various facilities and rooms in procedure and method facilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a steady customer satisfaction rate of 27%.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Achieved a 34% increase in guest satisfaction scores.

Accomplishments

  • Introduced a new inventory management system for housekeeping tools and supplies, minimizing waste and saving 9 hours on procurement.
  • Introduced and maintained a comprehensive deep-cleaning schedule for guest rooms, reducing delays in readiness by 76%.
  • Led an initiative to deep clean common areas such as hallways, stairwells, and elevators resulting in a 31% increase in guest satisfaction.
  • Achieved CPA for safe chemical handling and implemented new protocols that reduced hazardous waste by 20%.
  • Undertook the management of housekeeping logs and audits, ensuring 67% accuracy and compliance with hotel standards.
  • Assisted in the redesign of housekeeping workflows that resulted in a 24% improvement in staff productivity.
  • Improved the turnaround time for guest room cleaning by 8%, enhancing overall guest satisfaction scores.
  • Maintained adherence to OSHA regulations for safe chemical use, minimizing workplace incidents by 50%.
  • Reduced guest complaints related to room cleanliness by 51% through the adoption of more thorough check-out cleaning protocols.
  • Continuously upheld initiative cleaning standards at all times, passing 10% of cleanliness audits without corrections.

Affiliations

  • Housekeepers’ Mentorship Program
  • Cleaning Management Institute (CMI) Certification
  • American Society of Safety Professionals
  • Freemason
  • Local Environmental Support Network
  • Institute of Hospitality Housekeeping Professionals (IHHP)
  • Safety & Sanitation Awareness Certification
  • In-House Cleaning Standards Conferences and Memberships
  • Association for Computing Machinery
  • OSHA Compliance Certification

Certifications

  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Environmental Services Technician (EST) Certification - standard
  • Certified Public Accountant (CPA)
  • Indoor Air Quality Certification - method
  • Level 2 Award in Safe Handling of Cleaning Chemicals - procedure
  • Certificate in Laundry and Dry Cleaning - metric
  • Housekeeping Attendant Hospitality Certification - process
  • Floor Care Certification - method
  • Sanitation and Disinfection Certification - metric
  • First Aid/CPR Certified

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