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Skills

  • Training proficiency
  • Business operations
  • Benefit compliance auditing
  • Communications
  • Employee benefits training development
  • Compliance with FMLA, ADA, and ACA
  • Benefits cost containment strategies
  • Team management
  • Power BI expertise
  • Benefits plan analysis and optimization

Work Experiences

  • Collaborated with payroll to validate benefit deductions.
  • Achieved a 42% reduction in plan costs.
  • Analyzed utilization patterns of employee benefits.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with vendors to implement a mobile app for employee benefits access, increasing engagement and usage by 31% during 2017.
  • Achieved a 60% decrease in support center call volume.
  • Conducted benchmarking studies on company benefits packages.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Adjusted plan administration accordingly.
  • Collaborated with insurance brokers to evaluate and recommend changes to healthcare plans, reducing premiums by $12 annually.

Summaries

  • CPA certified
  • Achieved a 65% reduction in benefit-related expenditures.
  • Contributed to a 32% drop in employee inquiries during enrollment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated cross-functionally with HR, Payroll, and Finance to ensure seamless operations related to benefits administration.
  • Building and deploying well-planned benefits and compensation plans has been proven to be successful.
  • Experienced Employee Benefits Administrator with a track record of adhering to category, standard, and category standards.
  • Collaborated effectively with payroll teams to validate benefit deductions, leading to $14 in savings by identifying potential overpayments for 10 employees.
  • Diplomatic, articulate, and decisive, with the ability to establish and maintain productive working relationships with both internal and external stakeholders.
  • Achieved a reduction of 47%.

Accomplishments

  • Developed custom training materials for benefits workshops, resulting in a 48% boost in program adoption by employees.
  • Provided ongoing counseling for employees on FMLA guidelines, resulting in 48% reduction in processing time for leave approvals.
  • Increased employee satisfaction with benefits by conducting quarterly feedback surveys and making actionable adjustments, improving satisfaction scores by 26% points.
  • Managed life insurance claims for over 7 employees, achieving a process completion rate within regulatory timelines of 59%.
  • Reduced the number of employee benefits-related inquiries by 52% through proactive communication and knowledge-sharing sessions.
  • Coordinated with 9 departments to successfully transition HubSpot for benefits enrollment, improving user satisfaction by 79% points.
  • Managed COBRA, workers' compensation, and disability processes for over 16 employees, ensuring zero compliance violations within 2024.
  • Delivered employee benefits webinars and Q&A sessions that reduced employee inquiry calls by 70% after the first year of the initiative.
  • Guided over 6 employees in understanding their options for retirement savings, securing a 24% increase in participation in Salesforce plans.
  • Designed and led a benefits benchmarking initiative that compared 8 plans, resulting in 32% efficiency gains.

Affiliations

  • WorldatWork Certification – Total Rewards Management, Certified in 2023
  • Association for Talent Development (ATD), Certificate in process
  • Member of Regional HR Association, Benefits Focus Group Portland
  • Annual Attendee of the Employee Benefits Symposium, 2020
  • Completed Training with Benefits Compliance Alliance (BCA), Certified in 2018
  • American Payroll Association (APA), Active Member from 2021
  • Attendance at the Institute for Total Reward Education Seminars, Ongoing
  • Associated with initiative Alumni Association for HR and Benefits Professionals
  • National Association of Social Workers
  • International Foundation of Employee Benefit Plans (IFEBP), Active Member

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certificate in Global Benefits Management by Cedar Works
  • IFEBP Certificate of Achievement in Public Plan Policy (CAPPP) for Employee Pensions
  • CompTIA Security+
  • Chartered Global Management Accountant (CGMA), by AICPA
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Process Associate (CBPA) Brightline
  • Group Benefits Associate (GBA), part of the CEBS designation
  • HRIP (Human Resource Information Professional) certification by IHRIM

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