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Skills

  • Database management
  • Operational improvement
  • MRI accounting software
  • Leasing and sales
  • Budgeting and financial management
  • Communications
  • First Aid/CPR
  • Organization
  • Financial budgeting and reporting
  • Automated system implementation

Work Experiences

  • Collaborated with eco-tourism groups.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Compiled maintenance and repair requests for submission to the procedure department and solicited bid proposals from local contractors.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Achieved growth over one year.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Achieved a initiative award for safety compliance.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 15% or higher.
  • Ensured that a sufficient number of units were available for sale at all times.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Property manager and licensed real estate professional with 15 years of industry experience.
  • Achieved system certification in 2019.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Clear understanding of project management and performance reporting as well as project management training.
  • Oversee all aspects of framework buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Accomplished Caravan Park Manager with a strong focus on guest relations, team leadership, and health and safety compliance. Excelled in achieving framework recognition for safety compliance in 2021 while improving staff retention by 30%.
  • Achieved a guest satisfaction score of 54%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analytical Caravan Park Manager with demonstrated expertise in occupancy rate management and promotional campaign development. Increased peak-season occupancy by 56% through expertly designed seasonal promotions and partnerships with local businesses.

Accomplishments

  • Instituted a proactive guest satisfaction survey, which increased satisfaction ratings by 23% and resulted in more repeat visits.
  • Crafted a VIP rewards program that increased loyalty bookings by 16% over a the past year timeframe.
  • Created a sustainable water management plan that reduced water usage by 22%, making the park more environmentally friendly.
  • Consistently exceeded occupancy targets by 57% by introducing innovative package deals and partnerships with travel agencies.
  • Optimized park layouts and signage, streamlining guest flow and leading to a 81% reduction in reported navigation issues.
  • Designed and led workshops for staff training on new booking software, reducing onboarding time by 33% and improving productivity.
  • Introduced new recreational activities such as strategic planning, attracting 3 new visitors and enhancing guest experience.
  • Directed the transition to a cloud-based reservation system, reducing manual booking errors by 52% and increasing operational efficiency.
  • Orchestrated a multi-phase marketing strategy, leading to an increase in website traffic by 64% and generating 18 new bookings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Tourist Park Manager (CTPM) - Achieved in 2024
  • American Marketing Association
  • Environmental Management Association of method
  • Project Management Institute
  • Lions Club
  • Society for Hospitality and Tourism Educators (SHATE)
  • Outdoors Industry Association - Best Practice Panelist in 2022
  • Association for Supply Chain Management (APICS)
  • Collaborative Tourism Council the Pacific Northwest - Founding Member
  • Sustainable Tourism Australia - Active Participant in Environmental Initiatives

Certifications

  • First Aid/CPR Certified
  • Guest Satisfaction Metric Certification by Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Outdoor Hospitality Professional (COHP) by the National Association of RV Parks & Campgrounds
  • Certified Park Manager (CPM) by the National Recreation and Park Association (NRPA)
  • CompTIA Security+
  • Certificate in Digital Marketing for Tourism by Harbor & Co.
  • Certified Public Accountant
  • Certificate in Facilities Management by Summit Group or IFMA
  • CompTIA A+ Technician

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