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Skills

  • Property tours and inspections
  • Building operations
  • Dynamic team leadership
  • Event coordination for large-scale activities
  • Marketing and advertising
  • MRI accounting software
  • Time management and prioritization
  • Budget development and management
  • Customer service-focused
  • Knowledge of building codes

Work Experiences

  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Assisted in managing facilities to ensure state-level regulatory compliance, achieving full compliance on all audits during 2018.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Assessed, negotiated, and approved vendor contracts, cutting costs by $7 without sacrificing service quality.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Approved vendor contracts.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Boosted community spirit.
  • Maximized rental income while lowering expenses through effective planning and control.

Summaries

  • Within Real Estate, senior Resident Services Manager and outstanding performer in process improvement and strategic planning.
  • Brings 17 years of relevant experience to the Resident Services Manager position.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Strengths in team leadership and stakeholder engagement backed up by Real Estate training.
  • Benefited 3 community properties.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Offering 5 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.
  • Detail-oriented with prior experience coordinating quality assurance and budget management.

Accomplishments

  • Improved staff performance by 54% through creating and implementing a structured employee training program.
  • Partnered with local businesses to host community events, increasing resident engagement and strengthening brand retention.
  • Reduced property maintenance complaints by 55% after conducting weekly inspections and implementing timely repairs.
  • Trained staff members on new leasing software, improving office efficiency and data accuracy by 25%.
  • Collaborated with team of 12 in the development of metric.
  • Enhanced tenant relations by implementing conflict resolution workshops, reducing formal complaints by 38%.
  • Resolved product issue through consumer testing.
  • Established a framework for legally compliant leasing contracts using best practices, reducing disputes by 4 cases.
  • Documented and resolved metric which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Institute of Real Estate Management (IREM)
  • National Association of Social Workers
  • Resident Engagement Committee Member 2016 at Austin
  • Green Property Management Certification
  • Community Associations Institute (CAI)
  • Association for Computing Machinery
  • Local Residential Services Board category
  • Council of Large Public Housing Authorities (CLPHA)
  • Society of Property Managers Seattle
  • American Medical Informatics Association

Certifications

  • Conflict Resolution Certificate - process
  • Emergency Preparedness and Disaster Recovery Certification - program
  • Microsoft Excel Certified - category
  • CompTIA Network+
  • First Aid/CPR Certification - metric
  • Certified Marketing Professional (CMP) - standard
  • Certified Property Manager (CPM) – method
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Budget and Financial Management Certificate - initiative

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