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Skills

  • Maintenance knowledge
  • Property tours and inspections
  • First Aid/CPR
  • MS Office
  • Business operations
  • Complaint resolution strategies
  • Regulatory compliance
  • Customer service-focused
  • Relationship development
  • Building operations

Work Experiences

  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Resident Services Manager every three years.
  • Established strong, professional relationships with Resident Services Managers and residents by promoting team collaboration and providing exceptional service.
  • Achieved a 33% reduction in crime incidents.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Achieved a 70% increase in resident retention.
  • Achieved savings of $15.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.

Summaries

  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved savings of $3.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 22% reduction in reported issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Achieved 100% compliance during regulatory audits.
  • Inspections are organized, issues are resolved, and cross-functional collaboration is delivered.
  • Achieved year-over-year reduction of incidents by 31%.

Accomplishments

  • Streamlined community-wide service requests by introducing an online portal, cutting response times by 39%.
  • Resolved product issue through consumer testing.
  • Coordinated 7 special events or community activities annually, enhancing resident engagement and improving retention.
  • Partnered with local businesses to host community events, increasing resident engagement and strengthening brand retention.
  • Reduced property maintenance complaints by 55% after conducting weekly inspections and implementing timely repairs.
  • Established a framework for legally compliant leasing contracts using best practices, reducing disputes by 4 cases.
  • Collaborated with accounting and legal teams to establish more efficient lease management and collection practices.
  • Oversaw property compliance with federal, state, and local housing laws, maintaining a 74% track record free from violations.
  • Collaborated with accounting to resolve rent collection challenges, reducing arrears by $6 in just 10 months.
  • Revised resident communication strategies, boosting overall satisfaction ratings by 56% within 8 months.

Affiliations

  • National Apartment Association (NAA)
  • National Association of Residential Property Managers (NARPM)
  • Resident Engagement Committee Member 2016 at Austin
  • Local Residential Services Board category
  • National Affordable Housing Management Association (NAHMA)
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Lions Club
  • Multi-Family Property Manager’s Association (MFMA)

Certifications

  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • State-Specific Real Estate License - standard
  • Time Management Skills Training Program - initiative
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Affordable Housing Compliance Certification - standard
  • OSHA Safety Certification - Occupational Safety and Health Administration

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