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Skills

  • Citrix NetScaler configuration and optimization
  • Capacity planning and forecasting for Citrix infrastructure
  • Citrix user profile management
  • Citrix Cloud migration strategies
  • Software testing
  • Citrix Netscaler VPN configuration and remote access
  • Budgets
  • Citrix StoreFront setup and management
  • Network development and administration
  • Hardware knowledge

Work Experiences

  • Achieved a 33% increase in application response times.
  • Conducted a full Citrix architecture audit.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Had an excellent attendance record and was always on time for work.
  • Created custom Citrix provisioning templates.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with IT and business teams.
  • Achieved a 82% improvement in issue resolution.

Summaries

  • Advanced knowledge in integrating Citrix with Azure Virtual Desktop, amplifying scalability while upholding reliability and reduced operational burdens.
  • Achieved 79% improvement in server load balance.
  • Achieved up to a 69% increase in application response times.
  • Costs were consistently reduced while profits were increased.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Citrix Administrator with a proven track record of improving network load balancing and achieving up to a 31% increase in application response times using NetScaler technologies.
  • Amplified scalability.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • System Administrator with 8 years of experience in the field of information technology.
  • Accomplished in migrating 6-seat desktop environments to Citrix Cloud.

Accomplishments

  • Managed and led Citrix upgrade projects from system to process, achieving 48% improvement in performance benchmarks.
  • Collaborated with internal teams to integrate Citrix solutions with standard, enhancing compatibility and user experience.
  • Implemented load balancing solutions for Citrix servers, improving application performance and reducing resource congestion by 18%.
  • Designed Citrix environments capable of supporting dynamic workforce scaling for up to 11 concurrent users.
  • Managing and maintaining Citrix infrastructure including setup, tuning, and problem resolution across 13 environments.
  • Assisted with Citrix XenApp and XenDesktop migrations to initiative, ensuring continuity and reducing on-premise resource dependency by 84%.
  • Collaborated with developers for seamless Citrix integration with ServiceNow, improving the end-user experience and system compatibility.
  • Monitored and resolved Citrix system performance issues using process, ensuring continuous uptime for critical business services.
  • Optimized Citrix infrastructure support processes and SLAs, cutting support request handling times by 62%
  • Worked with management to plan and forecast future Citrix resource needs, increasing department budgeting accuracy by 39%

Affiliations

  • Project Management Institute
  • American Society of Safety Professionals
  • Citrix Certified Associate - Networking (CCA-N)
  • Business Continuity Institute Member
  • Jaycees
  • Attended Citrix Synergy 2016
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • TechMentor Conference Attendee
  • Association of Information Technology Professionals

Certifications

  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Citrix Certified Professional - Networking (CCP-N)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+ (Cybersecurity Certification)
  • Citrix Certified Expert – Virtualization (CCE-V)
  • Certified Citrix Content Collaboration Specialist

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