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Skills

  • Citrix session monitoring and event auditing
  • Organization
  • Program installations
  • Relationship development
  • Citrix XenApp application delivery optimization
  • Citrix NetScaler configuration and optimization
  • Problem resolution
  • Citrix server load balancing best practices
  • Servers expertise
  • Citrix VDI deployment and management

Work Experiences

  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Achieved compliance with Scrum Master standards.
  • Conducted a full Citrix architecture audit.
  • Created custom Citrix provisioning templates which sped up deployment processes by 22% for new users.
  • Achieved a 82% improvement in issue resolution.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of process project by procedure team, which resulted in metric.
  • Contributed to Citrix licensing optimization efforts that reduced annual costs by $12 through inventory analysis and adjustments.
  • Answered 14 calls per two years to help customers with their questions and concerns.

Summaries

  • Certified in CPA.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Citrix Administrator and outstanding performer in client relations and team leadership.
  • Citrix Administrator with 16 years of successful client relations and cross-functional collaboration experience.
  • Achieved 68% uptime.
  • Accomplished in migrating 6-seat desktop environments to Citrix Cloud.
  • Achieved a 50% increase in system availability.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Citrix Administrator with a proven track record of improving network load balancing and achieving up to a 31% increase in application response times using NetScaler technologies.

Accomplishments

  • Managing and maintaining Citrix infrastructure including setup, tuning, and problem resolution across 13 environments.
  • Monitored and resolved Citrix system performance issues using process, ensuring continuous uptime for critical business services.
  • Collaborated with team of 9 in the development of process.
  • Optimized Citrix virtual resource utilization, saving an average of 18 computing hours annually.
  • Deployed multi-factor authentication (MFA) for Citrix environments securing access for over 17 users across multiple global locations.
  • Configured Citrix policies to enforce stronger session security measures in compliance with industry standards, elevating safety for over 3 users.
  • Led a large-scale Citrix VDI deployment for 18 users, increasing operational efficiency and reducing total infrastructure costs by $13.
  • Created PowerShell scripts for Citrix task automation, reducing manual intervention and administrative overhead by 53%.
  • Trained over 16 IT staff on Citrix systems administration best practices, improving overall team competency and process efficiency.
  • Built detailed Citrix troubleshooting guides, improving ticket resolution time by 20% and empowering junior engineers.

Affiliations

  • VMware Certified Professional - Desktop and Mobility (VCP-DTM)
  • Member of the Project Management Institute (PMI)
  • Citrix Certified Professional - Virtualization (CCP-V)
  • American Society of Safety Professionals
  • Rotary International
  • Affiliate Member, International Association of Privacy Professionals (IAPP)
  • Cloud Native Computing Foundation (CNCF) Supporter
  • Member of the Citrix Cloud Professionals Forum
  • VMware User Group (VMUG) Member
  • Project Management Institute

Certifications

  • Citrix Digital Workspace Solutions Expert (DWS-E)
  • Citrix ADC (NetScaler) Advanced Concepts - Security, Management, and Optimization
  • Citrix Certified Professional - Virtualization (CCP-V)
  • Certified Technology Specialist: Citrix Virtual Apps and Desktops
  • Microsoft Certified: Power Platform Fundamentals
  • Certified Public Accountant (CPA)
  • Citrix Certified Expert – Virtualization (CCE-V)
  • VMware Certified Professional 6 - Desktop and Mobility (VCP6-DTM)
  • CompTIA A+ Technician
  • Microsoft Certified: Azure Solutions Architect Expert

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