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Skills

  • Building maintenance
  • Territory Sales Experience
  • Hazardous chemical training
  • Residential cleaning
  • Cross-departmental collaboration
  • Weekly Payroll
  • Business operations
  • Standard equipment
  • Quality control guidelines
  • Operational improvement

Work Experiences

  • Achieved a 69% decrease in miscommunication errors.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Created multi-threaded admin web applications based on metric.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Examined 14 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Analyzed guest satisfaction surveys monthly.
  • Achieved annual savings in labor costs of 10.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 18 hours.
  • Started two key partnerships that resulted in a 54% increase in revenue.

Summaries

  • Leadership, management, and training abilities that have been demonstrated.
  • Knowledgeable Assistant Housekeeping Manager with experience in childcare and development.
  • Knowledgable in a variety of design and testing methodologies.
  • Costs were consistently reduced while profits were increased.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Due to 2 years in the Travel and Hospitality sector, attentive individual with superior cleaning skills.
  • We're used to enforcing safe handling of hazardous chemicals.
  • With extensive experience handling all aspects of facility cleaning, I am self-motivated and efficient.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.

Accomplishments

  • Resolved product issue through consumer testing.
  • Facilitated weekly team meetings to discuss and resolve operational challenges, leading to a 77% improvement in work efficiency.
  • Improved onboarding procedures for new hires, reducing training time by 42% while maintaining service quality.
  • Implemented data-driven scheduling to reduce non-productive labor hours by 31%, aligning workforce needs with guest booking patterns.
  • Facilitated 17 team development workshops, resulting in a 42% improvement in employee engagement metrics.
  • Implemented energy-saving policies in the housekeeping department, resulting in utility cost savings of 40% annually.
  • Streamlined housekeeping schedules during busy periods, boosting team productivity by 48% and reducing room turnaround time.
  • Designed a staff rewards program for exceptional service, increasing team motivation and performance by 81%.
  • Led a team of 13 housekeeping staff in maintaining Chicago, achieving a 81% satisfaction rate in annual guest surveys.
  • Collaborated with team of 12 in the development of system.

Affiliations

  • Project Management Institute
  • Building Service Contractors Association International (BSCAI)
  • Hospitality and Tourism Management Association Affiliate
  • International Facility Management Association (IFMA)
  • International Association of Administrative Professionals
  • Toastmasters
  • HACCP Certification for Housekeeping and Facility Hygiene Management
  • American Hotel & Lodging Educational Institute (AHLEI) Certification in Housekeeping Management
  • Lions Club
  • Green Hotel Association Membership for Sustainable Practices

Certifications

  • ISO 9001: Quality Management Systems Certification
  • Introduction to Handling Hazardous Materials – National Safety Council
  • Certified Hospitality Housekeeping Executive (CHHE) - American Hotel & Lodging Educational Institute (AHLEI)
  • Certificate in Interior Surface Care and Maintenance – Summit Group
  • Certificate in Resort Property Management – Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Room Division Management Certification – Cedar Works
  • Certified Health and Safety Manager (CHSM) – National Association for Healthcare Quality (NAHQ)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • ServSafe

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