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Skills

  • Team management
  • Version control
  • Process improvement
  • Operational improvement
  • First Aid/CPR
  • Information Architecture
  • Customer service
  • Content localization
  • Editing and proofreading
  • HTML and CSS for documentation

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Created technical writing style guides tailored to Northwind's specific branding and tone, increasing consistency across all user-facing content.
  • Created detailed troubleshooting guides.
  • Contributed to Lean compliance certification.
  • Created accurate troubleshooting guides.
  • Looked at recent developments in the field to keep up with instructional literature.
  • Followed the instructions and completed 17 word assignments.
  • Authored comprehensive release notes for ServiceNow.
  • Conducted interviews with SMEs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Created comprehensive user guides.
  • Contributed to a 81% increase in product engagement.
  • Created responsive documentation.
  • Adept at developing interactive manuals.
  • Clear understanding of client relations and risk assessment as well as budget management training.
  • Knowledge of current editing software, such as Power BI and SAP.
  • Consistently delivered high-quality product manuals.
  • Allowed documentation to be updated more efficiently.
  • Collaborated with subject matter experts to develop precise, user-focused documentation for Workday, improving operational efficiency and client satisfaction.
  • Collaborated with UX designers.

Accomplishments

  • Mapped out an extensive content taxonomy for system, reducing document search complexity by 51%.
  • Architected a standardized template system for future documents across all departments, driving down duplicated effort by 50%.
  • Managed the end-to-end publication of product release notes, ensuring alignment with 2017's product roadmap and increasing user engagement by 66%.
  • Implemented customer feedback into documentation revisions, resulting in a 46% decrease in user complaint resolutions.
  • Led technical documentation for program, ensuring all materials were delivered ahead of market deadlines, aiding in a successful product release.
  • Developed content that seamlessly integrated with both web and print mediums, increasing documentation reach by 15%.
  • Successfully restructured outdated documentation to align with new company branding, contributing to a 22% increase in user interaction.
  • Collaborated with 12 cross-functional teams, including product development and engineering, to align documentation with agile sprint cycles, resulting in 18% faster release times.
  • Spearheaded and maintained an internal glossary of technical terms, improving documentation consistency and reducing editing time by 45%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Technical Editors and Writers
  • User Experience Professionals Association (UXPA)
  • Association for Computing Machinery
  • IEEE Professional Communication Society
  • American Society for Indexing (ASI)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Society of Safety Professionals
  • International Organization for Standardization (ISO) Documentation Committee
  • National Association of Social Workers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Cybersecurity Fundamentals Certificate by ISACA
  • Technical Documentation for System Administrators – Certification by Vantage
  • Certified Adobe FrameMaker Professional 2023
  • Certified Help Authoring Tool (HAT) Specialist by Brightline
  • Specialization in Version Control with Git and GitHub by QuickBooks
  • MadCap Flare Certification by Brightline
  • Google Analytics for Technical Publications Certification
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)

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