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Skills

  • Healthcare data entry accuracy
  • Insurance billing
  • Relationship development
  • Communications
  • Discharge time reduction strategies
  • Business operations
  • Multitasking in a fast-paced environment
  • Team building
  • Conflict resolution
  • RFI Scanners

Work Experiences

  • Adopted and trained the team on framework.
  • Attained recognition from leadership with a Innovation Award for boosting patient intake efficiency by 28% through process improvements.
  • Was in charge of creating and maintaining accurate and confidential patient records.
  • Attained recognition from leadership with a President's Club.
  • Collaborated with interdisciplinary teams to triage patient admissions during peak hours, improving response times by an average of 16 minutes.
  • Collaborated with radiology, labs, and surgical teams.
  • Achieved a 52% decrease in canceled appointments.
  • Assured accurate patient data entries.
  • Assisted in managing the department's annual budget of $2, identifying areas where resources could be optimized.
  • Was in charge of managing the physician's calendar, which included scheduling patient appointments and procedures.

Summaries

  • Excellent typist, collaborator, and office coordinator with a track record of office reorganization and optimization.
  • Communicative and team-oriented, with SAP expertise.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strategic planning in initiative settings and strategic planning in budget management settings.
  • Organize files, schedule appointments, and assist patients to keep the medical office running smoothly and efficiently.
  • Insurance forms, charts, and other business correspondence are familiar to me.
  • Asana and QuickBooks experts with exceptional interpersonal skills.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Certified Health Unit Coordinator.
  • Looking forward to taking on a new challenge with a successful team.
  • Accomplished Certified Health Unit Coordinator.

Accomplishments

  • Collaborated with clinical teams to optimize telehealth visit coordination, reducing no-show rates by 66% during remote patient consultations.
  • Reduced operating room delays by coordinating seamlessly with anesthesia teams, increasing on-time surgery starts by 26%.
  • Partnered with clinicians to create patient charts, ensuring over 20% completion accuracy for legal and clinical compliance.
  • Managed a 8-member administrative support team, enhancing patient care coordination across multiple departments resulting in increased patient satisfaction scores by 41%.
  • Managed the timely communication of lab and radiology results to medical teams, reducing diagnostic report turnaround times by 12%.
  • Collaborated with external vendors and internal teams to optimize supply chain efficiency, reducing supply delivery delays by 15%.
  • Spearheaded training on the electronic health records system for over 15 staff members, resulting in a smoother implementation with 18% adherence to the new system.
  • Implemented and managed HIPAA-compliant email systems to securely distribute patient-related information, reducing information breaches to 4 in 2020.
  • Increased medication delivery speed to patient floors by collaborating with pharmacy teams, reducing fulfilment times by 9%.
  • Streamlined patient discharge instructions distribution, ensuring over 63% of patients received clear, accurate information post-operation.

Affiliations

  • Active participant in the Hospital Management & Leadership Conference focused on streamlining hospital operations and patient experience.
  • Earned certification in HIPAA Compliance through the American Healthcare Documentation Professionals Group, ensuring the confidentiality of patient records.
  • Member of the Health Unit Coordinators Organization, where I participated in developing best practices for healthcare record-keeping.
  • Affiliated with the American Nurses Credentialing Center (ANCC), contributing to interdisciplinary team effectivity and patient care standards.
  • Member of the Patient-Centered Outcomes Research Institute (PCORI), contributing ideas on effective patient engagement methodologies.
  • Served on the advisory board for the Certified Medical Administrative Assistants (CMAA), shaping curriculum for future professionals.
  • Active participant in the Association for Administrative Professionals in Healthcare (AAPHC) discussions on improving administrative efficiencies.
  • Contributor to the Medical Group Management Association (MGMA), attending conferences to refine leadership skills in healthcare settings.
  • Certified in Medical Office Management by the Practice Management Institute (PMI), covering essentials in healthcare documentation and team coordination.
  • Contributor to the Journal of Health Care Leadership and Management, submitting articles on reducing administrative errors in patient care.

Certifications

  • Certified Patient Account Representative (CPAR) - American Association of Healthcare Administrative Management (AAHAM)
  • Certified Professional in Healthcare Risk Management (CPHRM) - standard
  • Certified Specialist Business Continuity (CSBCP) - Healthcare Focus - DRI International
  • SAP Certified Application Associate
  • Certified Healthcare Interpreter (CHI) – Certification Commission for Healthcare Interpreters (CCHI)
  • Certified Medical Administrative Specialist (CMAS) - American Medical Technologists (AMT)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPR Certification - National CPR Foundation or American Red Cross
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)

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