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Skills

  • Administrative protocol improvement
  • Conflict resolution
  • Inventory management
  • Electronic Health Records (EHR) management
  • Operational improvement
  • Medical team communication facilitation
  • Healthcare process documentation
  • Medical software system implementation
  • Discharge time reduction strategies
  • First Aid/CPR

Work Experiences

  • Assured accurate patient data entries leading to faster service delivery and fewer delays for time-sensitive treatments by 73%.
  • Made contact with other medical facilities in order to confirm medical histories and avoid making erroneous diagnoses.
  • Collaborated with interdisciplinary teams to triage patient admissions during peak hours, improving response times by an average of 16 minutes.
  • Collaborated with radiology, labs, and surgical teams.
  • Organized, secured, and updated financial documentation for framework and process.
  • Assisted in managing the department's annual budget.
  • Assisted in the roll-out of program system.
  • Collaborated with procedure doctors to ensure that the proper equipment and supplies were available for over 15 daily category appointments.
  • Assured accurate patient data entries.
  • Achieved a 58% decrease in patient complaints.

Summaries

  • Forward-thinking and approachable, with a proven ability to multitask, modernize offices, and streamline processes.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Framework, method, and category are all available.
  • Organize files, schedule appointments, and assist patients to keep the medical office running smoothly and efficiently.
  • Strategic planning in initiative settings and strategic planning in budget management settings.
  • With Microsoft Excel training, I am skilled at team leadership.
  • Communicative and team-oriented, with SAP expertise.
  • Certified Health Unit Coordinator with quality assurance and data analysis abilities.
  • Results-oriented Healthcare professional with team leadership, client relations, and strategic planning strengths.
  • A seasoned problem-solver with a warm and caring demeanor and strong communication skills.

Accomplishments

  • Coordinated a patient intake process that saw an increase in throughput by 32% during peak admission hours.
  • Developed and implemented a streamlined patient check-in process, reducing wait times by 10 minutes across the department.
  • Successfully maintained a 28% compliance rate with all regulatory and accreditation requirements during quarterly file audits.
  • Facilitated interdisciplinary team meetings to optimize patient care plans, reducing patient discharge delays by 57%.
  • Reduced patient wait times for diagnostic results by streamlining communication pathways between departments, realizing a 3% time reduction.
  • Successfully centralized patient appointment scheduling across 8 departments, improving coordination and communication between teams.
  • Reduced operating room delays by coordinating seamlessly with anesthesia teams, increasing on-time surgery starts by 26%.
  • Regularly updated patient demographic data to ensure accurate insurance processing and lowered claim denials by 13%.
  • Spearheaded training on the electronic health records system for over 15 staff members, resulting in a smoother implementation with 18% adherence to the new system.
  • Streamlined patient discharge instructions distribution, ensuring over 63% of patients received clear, accurate information post-operation.

Affiliations

  • Member of the Society for Healthcare Management Systems (SHMS), focusing on workflow enhancements and administrative technology adoption.
  • Attended the American Telemedicine Association (ATA) Summit, focusing on administrative support for telehealth and patient coordination.
  • Member of the Patient Services Coordinator Forum, collaborating on handling patient education materials and updates to communication methods.
  • Member of the Health Unit Coordinators Organization, where I participated in developing best practices for healthcare record-keeping.
  • Member of the National Association of Health Unit Coordinators (NAHUC) since 2022, actively participating in educational workshops on patient care coordination.
  • Member of the Electronic Health Records (EHR) Certification Program, helping to modernize patient data organization and retrieval processes.
  • Certified in Patient Record Management by the American Health Information Management Association (AHIMA), focusing on data accuracy and compliance.
  • Affiliated with the American Nurses Credentialing Center (ANCC), contributing to interdisciplinary team effectivity and patient care standards.
  • Participated in the annual National Conference on Health Care Computing Systems, focusing on digitization and reducing errors in patient records.
  • Affiliated with the American Association of Healthcare Administrative Management (AAHAM), staying current on billing and administrative best practices.

Certifications

  • SAP Certified Application Associate
  • Patient Access Certification (CHAA) – National Association of Healthcare Access Management (NAHAM)
  • CompTIA Security+
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Certified Revenue Cycle Professional (CRCP) – Healthcare Financial Management Association (HFMA)
  • Certified Healthcare Access Manager (CHAM) - metric
  • Certified Surgery Scheduler (CSS) - Medical Management Institute
  • CompTIA A+ Technician
  • Health Information Management Credential - RHIT (Registered Health Information Technician) - AHIMA
  • ServSafe

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