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Skills

  • Communications
  • Equipment maintenance
  • Conflict resolution and mediation
  • Food production management
  • Budgeting
  • Problem resolution
  • Staff management
  • Process improvement
  • Continuous improvement strategies
  • Sanitizing understanding

Work Experiences

  • Conducted quarterly performance reviews.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Achieved this over three years.
  • Decreased instances of understaffing by 54%.
  • Adjusted team assignments.
  • Informed 15 process of employees about menu changes and procedures.
  • Achieved a perfect score on the 2016 audit.
  • Analyzed daily shift performance data to inform decisions, enhancing productivity metrics by 29% through proactive load balancing.
  • Advised upper management on staffing adjustments.
  • Collaborated with senior management to drive continuous process improvement projects that increased overall operational efficiency by 2 hours per shift.

Summaries

  • Addressed complaints promptly.
  • With HubSpot training, I am knowledgeable about program management.
  • Adept in implementing rotation systems that improve workload balance across shifts, reducing burnout rates and increasing retention by 25% over several months.
  • With customers and team members alike, be upbeat and positive.
  • Within Miscellaneous, senior Head Shift Leader and outstanding performer in risk assessment and stakeholder engagement.
  • Achieved savings of $6 quarterly.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved consistent reductions in overtime costs of $16 quarterly.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Head Shift Leader with 15 years of successful project management and client relations experience.

Accomplishments

  • Achieved 30% reduction in shift turnover rates by implementing effective retention strategies, including on-the-job training and engagement initiatives.
  • Reduced recordable safety incidents by 59% through proactive hazard identification and team awareness programs.
  • Collaborated with HR to improve new hire orientation programs and reduce onboarding time by 46% with better initial training.
  • Successfully achieved compliance with initiative labor and safety regulations, performing audits quarterly which identified and remediated process concerns.
  • Developed metrics-based system for measuring and improving team performance, leading to a 42% increase in overall production output during operational hours.
  • Played a leading role in the overhaul of time-tracking systems, reducing payroll errors by 76% and minimizing overpayments by $15.
  • Reduced customer complaint resolution times from 7 hours/days to 7 hours/days, improving customer satisfaction scores by 73%.
  • Streamlined shift scheduling with a new digital platform, reducing scheduling errors by 64% and improving overall staff satisfaction.
  • Developed shift protocols to ensure appropriate staffing, improving employee attendance rate by 32% and reducing absenteeism costs by $9.
  • Initiated a process improvement campaign that shortened shift turnover by 18 minutes, increasing available work time by 68% across all teams.

Affiliations

  • National Retail Federation (NRF)
  • Association of Information Technology Professionals
  • National Association for Catering and Events (NACE)
  • Freemason
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Council of Hotel and Restaurant Trainers (CHART)
  • American Society of Safety Professionals
  • Culinary Institute of America (CIA) Alumni Network
  • American Medical Informatics Association
  • Association for Talent Development (ATD)

Certifications

  • Health and Safety at Work Certification - Northwind
  • CPIM (Certified in Production and Inventory Management) - APICS
  • Microsoft Certified Systems Engineer (MCSE)
  • Employee Retention Specialist Certification - Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Workforce Planning Professional (CWPP), Meridian
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Restaurant Professional (CRP) - National Restaurant Association
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute

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