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Skills

  • Communications
  • Customer service excellence
  • Food production management
  • Recruitment
  • High-volume dining
  • Health and safety regulations compliance
  • Inventory waste reduction
  • Cash Handling and Financial Reconciliation
  • Labor scheduling and payroll management
  • KPI tracking and performance analysis

Work Experiences

  • Achieved 25% reduction in operational costs by managing energy usage efficiently during off-peak hours.
  • Coordinated team activities.
  • Created and executed shift checklists.
  • Championed diversity and inclusion initiatives within the team, resulting in more collaborative shifts and improved work culture ratings by 34%.
  • Implemented a system program and effectively managed employee errors, resulting in a 12% reduction in overall waste.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Created and monitored daily operational checklists, reducing critical errors by 47% and increasing employee productivity.
  • Was in charge of the day-to-day activities of 9 employees in metric establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Developed and implemented new operational protocols that improved productivity by 70% and reduced turnover rate by 8% over several months.
  • Identified operational flaws and took corrective action to address metric and category concerns while also facilitating metric.

Summaries

  • Achieved a 44% decrease in process inconsistencies across shifts.
  • Achieved a perfect score in the 2020 safety audit.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept in labor cost reduction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With customers and team members alike, be upbeat and positive.
  • Committed to improving customer experiences while lowering costs overall.
  • With HubSpot training, I am knowledgeable about program management.
  • Accomplished Head Shift Leader.
  • Addressed complaints promptly.

Accomplishments

  • Resolved product issue through consumer testing.
  • Supported cross-departmental collaboration for a new product rollout, successfully meeting a tight several months deadline with minimal operational disruptions.
  • Consistently met or exceeded shift performance metrics, achieving 79% success rate in meeting time-sensitive operational goals across various shifts.
  • Led efforts in reducing carbon footprint during shift operations by introducing energy-efficient equipment, achieving a 76% decrease in energy consumption.
  • Partnered with upstream suppliers to streamline the restocking schedule, leading to 50% fewer stock shortages and improving procedure.
  • Worked closely with senior management to create and manage shift budgets, resulting in reduced operational overheads by $5 annually.
  • Led a safety committee tasked with enhancing compliance and reducing work-related injuries, achieving a 54% reduction in incidents year over year.
  • Collaborated with HR to improve new hire orientation programs and reduce onboarding time by 46% with better initial training.
  • Trained staff in lean operational practices, yielding a 69% improvement in team efficiency and cutting waste by 7 annually.
  • Managed shift performance metrics and analytics, boosting team performance by 34% through targeted coaching and real-time data review.

Affiliations

  • Certified Hospitality Supervisor (CHS) through the American Hotel & Lodging Educational Institute
  • International Food and Beverage Management Association (IFBMA)
  • American Management Association (AMA)
  • Council of Hotel and Restaurant Trainers (CHART)
  • International Customer Service Association (ICSA)
  • Customer Service Professionals Network (CSPN)
  • National Society of Leadership and Success (NSLS)
  • Lions Club
  • Operations Management Association (OMA)
  • International Association of Administrative Professionals

Certifications

  • Employee Retention Specialist Certification - Ironclad Systems
  • Conflict Resolution and Management Certification - Meridian
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • CompTIA Network+
  • First Aid, CPR & AED Certified - Brightline
  • Certified Food Safety Manager (CFSM)
  • Leadership & Management Skills Certificate - process
  • Cisco Certified Network Associate (CCNA)

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