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Skills

  • Team Leadership
  • Customer complaint resolution
  • Problem resolution
  • Project organization
  • Kitchen staff coordination
  • Team management
  • Process equipment
  • Budgets
  • Equipment maintenance
  • Recruitment

Work Experiences

  • Was in charge of the day-to-day activities of 9 employees in metric establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Analyzed daily shift performance data.
  • Coordinated shift turnover meetings.
  • Consistently implemented effective training programs for new hires, resulting in a 41% reduction in onboarding time and improved performance within the first 4 weeks.
  • Developed and implemented new operational protocols that improved productivity by 70% and reduced turnover rate by 8% over several months.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Collaborated with senior management.
  • Achieved high customer satisfaction scores.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Used previous supply needs and forecasted business levels to estimate required supplies.

Summaries

  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Head Shift Leader with 15 years of successful project management and client relations experience.
  • Great multitasker with framework management training and extensive food service experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Head Shift Leader with 9 years of experience in initiative industry who is attentive.
  • Achieved a 19% reduction in daily operational errors.
  • Achieved a 30% improvement in customer feedback.
  • Achieved results over 18 months.
  • Adept in implementing rotation systems.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Managed shift performance metrics and analytics, boosting team performance by 34% through targeted coaching and real-time data review.
  • Streamlined shift scheduling with a new digital platform, reducing scheduling errors by 64% and improving overall staff satisfaction.
  • Achieved 30% reduction in shift turnover rates by implementing effective retention strategies, including on-the-job training and engagement initiatives.
  • Successfully achieved compliance with initiative labor and safety regulations, performing audits quarterly which identified and remediated process concerns.
  • Piloted a customer feedback system that identified key service issues, leading to a 47% improvement in positive client reviews in a several months.
  • Devised and implemented a loss prevention program, cutting shrinkage rates by 55% and saving the company $11 per quarter.
  • Responsible for forecasting labor requirements, reducing staffing inefficiencies and cutting labor costs by 7 annually.
  • Led a safety committee tasked with enhancing compliance and reducing work-related injuries, achieving a 54% reduction in incidents year over year.
  • Initiated a process improvement campaign that shortened shift turnover by 18 minutes, increasing available work time by 68% across all teams.

Affiliations

  • National Association for Catering and Events (NACE)
  • Freemason
  • Association for Computing Machinery
  • National Association of Social Workers
  • Food Safety and Quality Association (FSQA)
  • American Marketing Association
  • Society of Human Resource Management
  • Customer Service Professionals Network (CSPN)
  • National Restaurant Association (NRA)
  • Certified Hospitality Supervisor (CHS) through the American Hotel & Lodging Educational Institute

Certifications

  • CompTIA A+ Technician
  • CPIM (Certified in Production and Inventory Management) - APICS
  • Employee Retention Specialist Certification - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Food Safety Manager (CFSM)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Restaurant Professional (CRP) - National Restaurant Association
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)

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