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Skills

  • Organization
  • Assessment of Family Strengths and Needs
  • Team management
  • Framework equipment
  • Individual and family counseling
  • Emotional intelligence
  • Business operations
  • Budgets
  • Culturally competent care
  • Crisis intervention

Work Experiences

  • Solved process issues, improved operations, and provided excellent customer service.
  • Transported HubSpot to three years customer locations.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 15% reduction in child welfare investigations.
  • Achieved results over 2019-2022.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Achieved a 42% adoption rate.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Advocated on behalf of 12 children and families in the foster care system, successfully reuniting 29% with their biological families.

Summaries

  • Achieved results over a period of 17 months.
  • Dedicated Family Services Manager who maintains a initiative completion rate in case management, consistently adhering to best documentation and reporting practices.
  • Conducted outreach to over 14 at-risk families.
  • Achieved a faster response time.
  • Created a seamless process for families.
  • Committed to mentoring teams.
  • Adept at securing grant funding.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Benefitted 2 families in underserved communities.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.

Accomplishments

  • Led the design and rollout of trauma-informed childcare training, promoting a 69% increase in emotional stability for crisis-affected families.
  • Coordinated multi-agency collaboration to improve service access for 9 families annually, resulting in a 56% increase in cross-departmental efficiency.
  • Documented and resolved method which led to framework.
  • Worked directly with 12 families to create SMART goals (Specific, Measurable, Attainable, Relevant, Time-Based), achieving 49% completion rate by 6 months.
  • Trained 11 staff members in the implementation of holistic child welfare support, improving team productivity and program efficiency by 81%.
  • Led team in the crisis intervention of 3 family cases annually, resolving the majority of cases within compliance of local regulations at 78% success rate.
  • Instituted a client intake optimization process, reducing wait times for services by 42% and facilitating smoother service delivery across multiple departments.
  • Managed large-scale family engagement events, increasing participation by 27% and fostering greater community bonds.
  • Implemented new monitoring and evaluation tools, improving program outcome tracking by 65% and streamlining data for future resource allocation.
  • Researched and applied trauma-informed care methodologies, greatly improving the emotional resilience of families post-crisis, with a reported 74% success rate.

Affiliations

  • Coalition for Social Justice Advocacy Program
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Committee on Early Childhood Home Visiting Programs
  • National Conference on Social Work and Family Services 2022
  • National Domestic Violence Hotline Advisory Council
  • Family Focused Treatment Association (FFTA)
  • Jaycees
  • Lions Club
  • Rotary International
  • American Association of Family & Consumer Sciences (AAFCS)

Certifications

  • Substance Abuse and Mental Health Services Administration (SAMHSA) Training Certification
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Crisis Intervention Stress Management (CISM) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Accredited Domestic Violence Advocate (ADVA) by the National Association of Social Workers
  • Project Management Professional (PMP)
  • Conflict Management and Negotiation Certification from Lakeside Partners
  • Certified Specialist in Crisis Assessment and Intervention from Beacon Labs
  • Mental Health First Aid USA Certification by the National Council for Mental Wellbeing

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