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Skills

  • Operational improvement
  • Crisis intervention
  • Microsoft Office Suite
  • File management
  • Customer service
  • Culturally competent care
  • Family services
  • Communications
  • Supervision
  • Interagency Coordination

Work Experiences

  • Achieved a 22% improvement in child safety metrics.
  • Advocated on behalf of 12 children and families in the foster care system, successfully reuniting 29% with their biological families.
  • Based on restorative justice principles.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over 2019-2022.
  • Achieved results within three years.
  • Achieved results over 17 months.
  • Authored comprehensive policy guidelines to ensure compliance with local and federal regulations for family welfare programs.

Summaries

  • Achieved budgeting goals within a $3 budget without compromising quality, resulting in consistent service delivery improvements.
  • Consistently adhered to best documentation practices.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Achieved a 37% increase for at-risk families.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Family Services Manager.
  • Achieved a 60% improvement in key child safety metrics.
  • Demonstrated proficiency in managing complex case loads.
  • Designed and led trauma-informed classes which helped families reconstruct healthy relationships, aiding recovery in post-crisis environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Guided low-income families in accessing housing, nutrition, and healthcare services, achieving a 20% increase in the successful utilization of these resources.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instrumental in developing and enforcing a resource management system for client cases, which resulted in a 53% decrease in service delivery delays.
  • Led the design and rollout of trauma-informed childcare training, promoting a 69% increase in emotional stability for crisis-affected families.
  • Reduced team errors by 69% through the introduction of staff development days with focus on child welfare law, best practices, and client confidentiality standards.
  • Launched an educational campaign around family health and financial literacy, reaching 5 individuals and yielding a 55% improvement in financial outcomes post-program.
  • Enhanced service coordination between mental health professionals and social workers, contributing to a 28% improvement in comprehensive family care solutions.
  • Successfully conducted outreach to 3 at-risk families, coordinating wrap-around services which resulted in a 41% improvement in child safety and wellbeing metrics.
  • Monitored and evaluated family services program outcomes, resulting in measurable improvements in welfare indicators by 80% within 2016.
  • Provided leadership in overseeing a client caseload of 17, ensuring service delivery timelines met 72% compliance with state and local policies.

Affiliations

  • National Association to Promote the Practice of Professional Social Work (NAPPP)
  • Child Welfare League of America (CWLA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • International Federation of Social Workers (IFSW)
  • Human Services Leadership Association (HSLA)
  • International Association of Administrative Professionals
  • Committee on Early Childhood Home Visiting Programs
  • National Association for Family Child Care (NAFCC)
  • Association for Community Organization and Social Administration (ACOSA)
  • National Domestic Violence Hotline Advisory Council

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Advanced Mediation Specialist Certification from Lakeside Partners
  • Child Development Associate (CDA) Credential
  • CompTIA A+ Technician
  • Licensed Clinical Social Worker (LCSW) by procedure

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