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Skills

  • Therapy programs
  • Crisis management
  • Electronic Health Record (EHR) optimization
  • Training and development
  • Occupancy strategies
  • Hospice policy and procedure development
  • Hiring and recruitment
  • Drug inventory management
  • Medication dispensing
  • Effective pain management strategies

Work Experiences

  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Coordinated with social workers to provide comprehensive support services for patients and families, improving overall care completeness and satisfaction.
  • Advocated for patients’ rights to hospice care.
  • Coordinated care for hospice patients.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 7%.
  • Contributed to continuous improvement initiatives that enhanced the quality of patient care, bringing the program in line with industry best practices.
  • Achieved 18 months reduction in wait times.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Contributed to a 70% increase in positive feedback scores.

Summaries

  • Collaborated with external medical providers to develop strategic partnerships, resulting in 13 new referral streams within several months, increasing patient volume and service reach.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Collaborated with billing teams for error-free invoicing.
  • Achieved consistently high family satisfaction surveys.
  • Achieved Employee of the Year in 2017 for outstanding service.
  • Achieved a 69% reduction in patient complaints.
  • Bringing a successful career history of more than 17 years to the table.
  • Coordinate patient admission and discharge.
  • Costs were consistently reduced while profits were increased.
  • Staff development that results in high-performing teams has been recognized.

Accomplishments

  • Collaborated with team of 15 in the development of program.
  • Worked with cross-functional departments to reduce hospice referral processing time by 43%.
  • Advocated for additional funding through grants and donations, increasing hospice program budget by $17 annually.
  • Collaborated with a cross-functional team of 12 people to create a palliative care program that served 17 new patients in its first year.
  • Developed a new patient intake workflow that reduced time from admission to active care initiation by one year%.
  • Advocated for patients’ access to hospice care by establishing 8 key partnerships with local healthcare organizations, resulting in a 34% increase in service accessibility.
  • Collaborated with hospice care teams on ethical decision-making processes, ensuring adherence to best practices and patient’s wishes.
  • Developed training modules for hospice staff and volunteers, increasing team proficiency in grief counseling by 76%.
  • Coordinated with external community resources, such as Cedar Works, to secure additional support services for families, increasing resource availability by 38%.
  • Liaised with 14 insurance companies to ensure funding for palliative care, increasing yearly care allowances by $4 for underfunded patients.

Affiliations

  • Project Management Institute
  • American Network of Community Options and Resources (ANCOR) - Hospice Program Partner
  • Children's Hospice International (CHI) - Training in Pediatric Palliative Care
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) - Achieved 2016
  • American Holistic Nurses Association (AHNA) - Provided holistic care approach training sessions
  • International End-of-Life Doula Association (INELDA) - Completed end-of-life training, 2017
  • Society of Women Engineers
  • American Association of Colleges of Nursing (AACN) - Faculty sponsor for hospice care education
  • Society of Human Resource Management
  • Grief Recovery Institute - Certification in Bereavement Counseling

Certifications

  • Certified Pain Educator (CPE) from the American Society of Pain Educators
  • Certified Dementia Practitioner (CDP) from the National Council of Certified Dementia Practitioners (NCCDP)
  • Certified Clinical Documentation Specialist (CCDS) from the Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Compassion Fatigue Professional Certification from the International Association of Trauma Professionals (IATP)
  • Basic Life Support (BLS) Certification from the American Heart Association (AHA)
  • Bereavement Counseling Certification from North Carolina
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Compliance Officer (CHCO) from the Healthcare Compliance Resource Network (HCRN)
  • Certified Business Analysis Professional (CBAP)

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