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Skills

  • Best practices and methodologies
  • Data generation tools
  • CICS
  • Microprocessor-based systems
  • Operational planning
  • Information Systems Integrity
  • Analytics
  • Personal Computers
  • Software Engineering
  • Software lifecycles

Work Experiences

  • Streamlined the process of gathering reporting requirements and specifications for distribution across multiple business lines and IT support teams.
  • Looked into department processes and helped the company achieve ISO9000-certification.
  • Tested software applications and disaster recovery plans to ensure business continuity after fail-overs.
  • Helped with website traffic and performance monitoring and reporting.
  • Worked with a web developer to complete a proof-of-concept thin-client web framework for enterprise intelligence applications under a tight deadline.
  • Wrote detailed reports for each project I oversaw and updated documentation as needed.
  • Created and updated accurate network documentation and Visio diagrams to ensure that management had a thorough understanding of the organization's requirements.
  • Looked into and fixed printer, copier, and other peripheral device problems.
  • Got better.
  • Was in charge of putting the new mainframe development project into action.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Professional with a track record as a strong team player.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Large data storage networks, voice/data innovations, and VPNs are all areas in which he is well-versed.
  • Senior Software Engineer with over 5 years of experience designing innovative applications and exceeding client expectations.
  • A gifted strategist with an uncanny ability to research and implement new ideas.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Process Research Associate with expertise in data analysis and knowledge of team leadership, process improvement, and team leadership.
  • Considered to be a team player with outstanding multitasking abilities.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.

Accomplishments

  • Operational Management: Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers. Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.
  • Adapted
  • Collaborated with small team to design and implement enhancements for 14 projects which resulted in a revenue increase of 30%.
  • Procedure Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
  • Communicated
  • Program Delivered common codebase with procedure and process for 24 x 7 distributed category platforms, essential to primary revenue contracts (e.g. $9 million)
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Strategy and Planning: Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
  • Category Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
  • Application Design: Used object-oriented design/programming to design new stand-alone application.

Affiliations

  • VMware User Group - Attended sessions on virtualization techniques to enhance application performance and reduce downtime.
  • Lions Club
  • Technology Services Industry Association (TSIA) - Contributed to knowledge-sharing on improving service level adherence and monitoring solutions.
  • Association of Information Technology Professionals
  • CompTIA Association of IT Professionals - Attended networking events and workshops focused on application lifecycle management.
  • International Council of Nurses
  • Association for Computing Machinery
  • Information Technology Infrastructure Library (ITIL) User Group - Engaged in best practices discussions for IT service management and application support.
  • Cloud Native Computing Foundation (CNCF) - Involved in trainings and discussions around Kubernetes and other cloud-native application support solutions.
  • Help Desk Institute (HDI) - Active member involved in the discussion on improving service desk operations and SLA adherence.

Certifications

  • Google Cloud Certified - Associate Cloud Engineer
  • Google IT Support Professional Certificate
  • ServSafe
  • Amazon Web Services Certified Developer
  • Certification in Java
  • Google Certified Professional Cloud Architect
  • CompTIA Project+
  • Apple Certified Associate (ACA)
  • Certified Application Support Specialist (CASS)
  • CompTIA A+ Certification

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