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Skills

  • Workflow Optimization
  • Time management
  • Team Leadership
  • Microscopic techniques
  • Team building
  • Relationship development
  • Continuous process improvement
  • MS Office
  • Process improvement
  • Business operations

Work Experiences

  • Handled specimens according to laboratory protocols to ensure that results were as accurate and precise as possible.
  • Collaborated on cross-functional teams to streamline patient discharge procedures, resulting in a 76% reduction in wait time.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the HR department.
  • Transported ServiceNow to one year customer locations.
  • Assisted in performing procedure procedures.
  • Collaborated with the clinical team to decrease documentation errors by 81%, improving the accuracy of patient records.
  • Coordinated with physicians to improve patient experience, leading to a 34% increase in positive satisfaction scores.
  • Advanced 7 employees to senior roles.
  • Reduced the turnaround time on lab results by 7% through streamlined.

Summaries

  • Achieved a 71% reduction in patient complaint resolution time.
  • Achieved Innovation Award for outstanding patient care.
  • Medical Assistant Supervisor is a multi-talented Medical Assistant Supervisor who is consistently rewarded for planning and operational improvements.
  • Adept at budget management, having successfully reduced unnecessary department expenditures by $15 within 6 months while maintaining quality patient care services.
  • A skilled laboratory professional with experience in all aspects of medical laboratory testing.
  • Customer-focused Medical Assistant Supervisor adept at fostering strong physician collaboration, leading to a notable 74% increase in patient satisfaction scores.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Medical Assistant Supervisor is a detail-oriented Medical Assistant Supervisor with experience performing urinalysis, blood gasses, and blood smears.
  • Achieved measurable improvements in patient throughput.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Reduced patient scheduling bottlenecks, improving clinic efficiency and enabling the team to handle 41% more appointments per day.
  • Championed new patient communication protocols, leading to a 54% improvement in patient follow-up engagement and satisfaction scores.
  • Collaborated with leadership to redesign clinic procedures, leading to a 85% improvement in daily patient throughput.
  • Established patient education programs that led to a 21% increase in patient understanding and adherence to treatment plans.
  • Ensured continuous staff education and compliance with new healthcare regulations by conducting quarterly training, achieving a OSHA compliance rate.
  • Orchestrated the implementation of telehealth services, increasing patient reach by 9% and improving accessibility for system populations.
  • Aided in the design of cross-department programs, enhancing collaboration and achieving a 36% reduction in patient care delays.
  • Provided strategic input in budget forecasting, cutting operational costs by 18% while maintaining high standards of care.
  • Resolved product issue through consumer testing.
  • Initiated staff mentorship programs, improving career development opportunities and increasing staff retention by 69% over 18 year(s).

Affiliations

  • National Association of Health Unit Coordinators (NAHUC)
  • Freemason
  • American Association of Medical Assistants (AAMA)
  • Continuing Education Affiliation with category
  • Healthcare Information and Management Systems Certification (HIMSS)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Healthcare Leadership and Management Development Program (2015)
  • American Heart Association (AHA) for CPR / BLS Training
  • Rotary International

Certifications

  • Accredited Medical Practice Manager (AMPM) - Practice Management Institute
  • Leadership in Energy and Environmental Design (LEED) Green Associate - Harbor & Co.
  • Medication Administration Certification - initiative
  • Occupational Safety and Health Administration (OSHA) Certification - 2021
  • Performance Improvement Certification (PIC) - Vantage
  • Certified Professional Practice Manager (CPPM) - AAPC
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Healthcare Financial Management Certification (HFMA) - Healthcare Financial Management Association
  • Certified in Healthcare Compliance (CHC) - Health Care Compliance Association
  • Certified Healthcare Administrative Professional (cHAP) - metric

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