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Skills

  • Budgets
  • Business analytics for policy trends
  • Health insurance
  • Regulatory compliance
  • Client needs analysis
  • Client relationship management
  • Auto insurance
  • Client service excellence
  • Audit discrepancy reduction
  • Process improvement

Work Experiences

  • Attained Excellence Award for first-year success.
  • Collaborated with 5+ underwriters to resolve escalated underwriting queries, expediting the decision process by 43%.
  • Coordinated quarterly performance reviews with field agents, incorporating customer feedback and sales performance analytics, fostering 64% growth.
  • Achieved a 29% resolution rate on escalated coverage disputes.
  • Conducted risk analysis and presented clients with comprehensive insurance solutions that optimized coverage while reducing costs by $9.
  • Capitalized on customer word-of-mouth.
  • Collaborated with 5+ underwriters.
  • Used persuasion sales techniques to recommend the type and amount of coverage based on an analysis of the customers' circumstances.
  • Achieved President's Club for highest CSAT score.
  • Conducted comprehensive policy audits.

Summaries

  • Licensed Insurance Representative with 2 years of successful team leadership and stakeholder engagement experience.
  • Achieved a 29% increase in cross-sales.
  • Accomplished in developing automated claims processes, driving a 31% reduction in processing time and improving overall service delivery.
  • Achieved a 98% accuracy rate.
  • Consistently delivered premium growth.
  • Addressed policyholder concerns.
  • Procedure Insurance Agent with superior workflow optimization and client relations abilities.
  • Exceptional juggler of multiple competing responsibilities at the same time.
  • Consistently recognized for exceeding company and client expectations, increasing cross-sales of Salesforce by 77% through education and tailored consultations.
  • Client-centric insurance professional.

Accomplishments

  • Collaborated with company leadership to anticipate policy changes in the insurance industry, increasing compliance by 29%.
  • Initiated a proactive review process for policy renewals, increasing retention by 42% year-over-year.
  • Collaborated with underwriting to tailor policies that better reflected customer needs, leading to an 44% upsell rate.
  • Delivered workshops on insurance compliance and policy management at 13 industry conferences.
  • Successfully resolved 2 client claim disputes, maintaining a satisfaction rate of 60%.
  • Achieved 31% reduction in claims processing errors through meticulous attention to detail and process improvements using ServiceNow.
  • Developed and presented on best practices to insurance agents, increasing agent policy renewals by 34%.
  • Managed client inquiries and resolved issues within SLA targets, retaining 83% of high-value accounts.
  • Reduced payout time for approved claims by 5% through the establishment of a streamlined workflow and timely input of documentation.
  • Developed ongoing educational content for clients, resulting in a marked increase of 54% in client engagement with renewal options.

Affiliations

  • National Alliance for Insurance Education & Research (NAIER)
  • Project Management Certification for Insurance Professionals
  • Association for Supply Chain Management (APICS)
  • Risk and Insurance Management Society, Inc. (RIMS)
  • Financial and Insurance Conference Professionals (FICP) membership
  • Customer Service Certification (CSC) related to the insurance industry
  • Toastmasters
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Professional Insurance Agents (PIA) Association

Certifications

  • Project Management Professional (PMP)
  • Ethics in Insurance Certification - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • General Insurance Certificate (GIC) – Ironclad Systems
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • Associate in Claims (AIC) - Vantage
  • CompTIA Network+
  • Insurance Risk and Operations Certification (IROC) – Northwind
  • Workers' Compensation Professional (WCP) - Northwind
  • Certified Business Analysis Professional (CBAP)

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