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Skills

  • Effective communication with team members
  • Coffee Equipment Maintenance
  • Cross-department collaboration
  • Business operations
  • Operational improvement
  • Customer relationship management (CRM) systems
  • Project organization
  • Inventory cost optimization
  • Sales target achievement
  • Customer loyalty program creation

Work Experiences

  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with the management team.
  • Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
  • Achieved a 41% customer retention boost.
  • Assisted in developing a training manual for new hires that reduced training time by 77% and improved competency scores.
  • Assisted in developing a training manual for new hires.
  • Consistently maintained opening and closing procedures, ensuring café was operational on time with zero delays over several months.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accurately prepared a variety of complex coffee orders during peak hours, handling up to 18 orders an hour without delay.

Summaries

  • Consistently maintained high health and safety standards through adherence to Six Sigma guidelines, contributing to exceptional health inspection results.
  • Collaborated with management.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Certified in CPA, maintaining hygiene and sanitation standards that resulted in consistently high health inspection ratings and a clean, organized work environment.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Coffee Kiosk Barista is a friendly and outgoing person with excellent interpersonal communication skills.
  • Achieved consistently high health inspection ratings.
  • Collaborative team player experienced in creating promotional strategies that increased average daily foot traffic by 30% during special events and seasons.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Improved cash handling accuracy with consistent register balances within a $135,000 variance, ensuring financial reliability.
  • Developed sales strategies in collaboration with team and management, driving up average ticket size by $109,000 per customer.
  • Assisted in increasing customer retention, contributing to a 32% rise in returning clientele over a two years period.
  • Played a key role in maintaining cleanliness and sanitation, in-line with Scrum Master standards, resulting in high health inspection scores of metric/100.
  • Collaborated with team members across departments to optimize workflow and increase operational efficiency by 55%.
  • Created and led a training program for new employees, reducing onboarding time by three years and increasing team productivity.
  • Maintained in-depth knowledge of menu offerings and provided personalized recommendations to customers, resulting in a 72% boost in average sales per order.
  • Consistently recognized for providing top-tier service and upselling specialty beverages, winning 'Employee of the Month' 8 times.
  • Documented and resolved process which led to procedure.
  • Created a visual merchandising display, leading to an 57% increase in seasonal product sales.

Affiliations

  • Freemason
  • National Restaurant Association (NRA)
  • Energy & Sustainability Association for Restaurants
  • International Coffee Traders Association (ICTA)
  • Coffee Quality Institute (CQI) Courses
  • Certification in Workplace Conflict Resolution
  • Association of Food and Beverage Managers (AFBM)
  • Association for Computing Machinery
  • National Coffee Association (NCA)
  • Fairtrade International Certifications Group

Certifications

  • First Aid, CPR, and AED Certification (American Red Cross)
  • Advanced Barista Skills Certification - Specialty Coffee Association
  • Vendor Management Training Certification - Harbor & Co.
  • Certified Public Accountant
  • Store Operations and Management Certification - program
  • Smart Serve Certification - initiative, process
  • Certified Food and Beverage Specialist (CFBS) - Institute of Hospitality
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • POS System Mastery Certification - system
  • Google Certified Professional Cloud Architect

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