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Skills

  • Business operations
  • Multi-tasking during peak hours
  • Customer service
  • Customer loyalty program creation
  • High-volume service efficiency
  • Beverage Customization for Customer Preferences
  • Latte Art Techniques
  • Retail trend analysis
  • Conflict resolution with clients
  • Customer complaint resolution

Work Experiences

  • Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
  • Awarded Excellence Award for outstanding teamwork during particularly high-demand events, boosting morale and productivity.
  • Cleaned and sanitized work areas every three years to prevent infections and maintain store professionalism.
  • Achieved results over several months.
  • Boosted daily sales by 64% by upselling seasonal beverages and special promotions.
  • Achieved zero discrepancies across 6 months.
  • Achieved results over a several months period.
  • Achieved zero delays over 6 months.
  • Contributed to a 74% increase in foot traffic.
  • Contributed to procedure.

Summaries

  • Contributed to a 50% increase in average ticket sales.
  • Achieved consistently high health inspection ratings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of process improvement and quality assurance as well as vendor management training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Certified in CPA, maintaining hygiene and sanitation standards that resulted in consistently high health inspection ratings and a clean, organized work environment.
  • Customer service and engagement are priorities for this bilingual multitasker.
  • Coffee Kiosk Barista with 15 years of successful stakeholder engagement and cross-functional collaboration experience.
  • Committed Coffee Kiosk Barista with proven experience increasing complementary item sales by 66% through strategic product recommendations and upselling techniques.

Accomplishments

  • Collaborated with local suppliers to bring exclusive, high-quality products to the kiosk, driving an 57% increase in foot traffic.
  • Improved cash handling accuracy with consistent register balances within a $135,000 variance, ensuring financial reliability.
  • Regularly maintained required certifications, including CPA, ensuring compliance with health and safety regulations.
  • Maintained in-depth knowledge of menu offerings and provided personalized recommendations to customers, resulting in a 72% boost in average sales per order.
  • Delivered prompt, personalized service during peak hours, achieving a 67% reduction in wait times and boosting customer satisfaction.
  • Recognized for maintaining product freshness and quality by consistently monitoring expiration dates, reducing spoilage by 85% per month.
  • Maintained inventory tracking via Tableau, reducing stock discrepancies to less than 9 items per month.
  • Developed a beverage customization guide that led to better customer experiences and a 73% increase in upsells for premium add-ins.
  • Developed sales strategies in collaboration with team and management, driving up average ticket size by $109,000 per customer.
  • Played a key role in maintaining cleanliness and sanitation, in-line with Scrum Master standards, resulting in high health inspection scores of metric/100.

Affiliations

  • Certified Professional in Customer Experience (CPCE) Training
  • International Foodservice Beverage Association (IFBA)
  • Certified Hospitality Supervisor (CHS) Program
  • Certified Coffee Specialist (CCS) Program
  • Jaycees
  • Coffee Technicians Guild (CTG)
  • Toastmasters
  • Society of Human Resource Management
  • Fairtrade International Certifications Group
  • Barista Guild of America

Certifications

  • Barista Brewing Techniques Certification - CoffeeLab Academy
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certified Food and Beverage Specialist (CFBS) - Institute of Hospitality
  • ServSafe
  • Food Handler Certification - metric
  • SCA Coffee Skills Diploma - Specialty Coffee Association
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Microsoft Certified Systems Engineer (MCSE)

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