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Skills

  • Systems administration
  • Reporting and documentation
  • Communications
  • Budgets
  • Relationship development
  • Google Analytics
  • MS Office
  • NetSuite ERP
  • Client onboarding strategies
  • Organization

Work Experiences

  • Achieved Employee of the Year for program.
  • Collaborated with sales and marketing teams.
  • Coordinated cross-functional teams to ensure timely product delivery for SAP, leading to a 43% reduction in late orders.
  • Achieved results in metric.
  • Analyzed sales trends.
  • Assisted in organizing client roadshows.
  • Collaborated with stakeholders.
  • Aligned sales strategies.
  • Helped customers with sales issues like inventory and shipping inquiries.
  • Customer complaints were documented, and corrective action requests were completed.

Summaries

  • Sales Support Specialist who is organized and energetic and focuses on enabling strong Miscellaneous sales by expertly handling administrative needs.
  • Sales Support Planner is well-versed in receiving and processing customer inquiries.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Database Administrator with 14 years of experience and a broad understanding of team leadership.
  • Achieved performance improvements evaluated at 83% or higher.
  • Achieved results in three years.
  • Maintenance and security are two areas of expertise.
  • Adept at building client relationships and managing the customer journey, achieving consistent touchpoints with 7 high-priority accounts.

Accomplishments

  • Supported the documentation and roll-out of new sales strategies, resulting in a 51% increase in cross-selling and upselling efforts.
  • Led cross-functional collaboration to launch SAP, facilitating a $9 revenue increase in 2020.
  • Created automated dashboards for real-time KPI tracking, improving decision-making capabilities for team leads by 37%.
  • Developed and monitored KPIs that helped reduce client churn by 16% over 14 months.
  • Enhanced CRM data accuracy using Workday, resulting in a more precise sales pipeline and forecasting by 15%.
  • Worked with regional sales teams to adjust forecasts, driving a 64% increase in overall revenue performance year-over-year.
  • Designed customer segmentation strategies that contributed to a 44% increase in targeted sales campaigns’ effectiveness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented Salesforce CRM training sessions for the sales team, boosting accuracy in sales tracking by 58%.
  • Implemented new lead qualification model using Asana, improving lead conversion rate by 75%.

Affiliations

  • Data Science Association
  • International Customer Management Institute (ICMI)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Association for Computing Machinery - Sales Tech Division
  • Council of Supply Chain Management Professionals (CSCMP)
  • Business Marketing Association (BMA)
  • Project Management Institute
  • National Association for Business Economics (NABE)
  • Project Management Institute (PMI)

Certifications

  • CompTIA Network+
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Demand Planning and Forecasting Certification – process
  • Project Management Professional (PMP)
  • Agile Product Management Certification – category
  • Certified Inside Sales Professional (CISP) – system
  • Salesforce
  • CompTIA Security+

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