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Skills

  • Project management
  • Regulatory compliance
  • Business operations
  • Training program development
  • Operational improvement
  • Program equipment
  • Contract negotiations
  • Supplier relationship management
  • Team building
  • Product development

Work Experiences

  • Increased revenue while also effectively targeting new markets by executing quality assurance and stakeholder engagement.
  • Worked directly with management, Franchise Consultants, and the initiative department to brainstorm, discuss strategy, and mitigate program issues.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Used process improvement and team leadership to cultivate and strengthen long-term client relationships.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Increased productivity by 14% while lowering staffing and operational costs.

Summaries

  • Achieved 68% year-over-year revenue growth by customizing local marketing strategies and aligning them with franchisee needs.
  • Franchise Consultant is a multi-talented Franchise Consultant who is consistently rewarded for planning and operational improvements.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • A pleasant personality and a customer-focused background, as well as knowledge of performance reporting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Known for leading procedure employees to complete metric tasks and for success in procedure industries.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led a national market expansion campaign, onboarding 2 new franchisees in Denver within several months, contributing to 10 in new revenue.
  • Documented and resolved procedure which led to method.
  • Guided franchise owners in implementing data-driven pricing strategies, resulting in a 24% revenue increase over two years.
  • Collaborated with franchisees on workforce optimization strategies, reducing overtime costs by 83% while maintaining service quality.
  • Created a multi-phase franchise expansion strategy, increasing inquiries by 37% within 6 months and leading to 17 new franchise sales.
  • Provided ongoing consultation for franchisees in distressed markets, enabling 55% recovery in sales revenue within one year.
  • Supported multi-unit franchisees through operational audits and HubSpot software integration, increasing system efficiency by 61%.
  • Formulated multi-location performance benchmarks, helping franchisees achieve revenue growth milestones faster by 37%.
  • Developed actionable financial performance reports for multi-unit franchise operations, enabling optimized decision-making and 75% cost reductions.
  • Facilitated franchisee consultations and resolved operational challenges, leading to an improvement in operational efficiency by 19%.

Affiliations

  • Board Member, Franchise Regulatory and Compliance Network
  • Supplier Chain Leaders Forum Participation
  • Board Member of the Franchisee Advisory Council 2021
  • Lions Club
  • Society of Women Engineers
  • Affiliation with the National Association for the Self-Employed (NASE)
  • Member of the Society for Human Resource Management (SHRM), Denver Chapter
  • Association for Supply Chain Management (APICS)
  • Member of the Global Franchise Networking Forum
  • Volunteer for Franchise Future Initiative Phoenix

Certifications

  • Apple Certified Associate (ACA)
  • Franchise ROI Optimization Certification - Summit Group
  • Certified Professional in Sales Management (CPSM) - National Sales Network
  • Google Certified Professional Cloud Architect
  • Franchise Agreement and Licensing Specialist Certification - Beacon Labs
  • ServSafe
  • Customer Experience Specialist (CXS) - category
  • Salesforce
  • Franchise Administration and Operations (FAO) Certification - Vantage
  • CompTIA A+ Technician

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