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Skills

  • Supervision
  • Business operations
  • Conflict resolution
  • Employee scheduling
  • Risk assessment and mitigation
  • Product development
  • Operational improvement
  • Contract negotiations
  • Process improvement
  • Profitability analysis

Work Experiences

  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $5.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Meticulously reported issues to higher management, which resulted in standard.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 16%.
  • Employees were delegated category daily tasks, which streamlined daily progress and efficiency.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Scheduled employees for two years shifts, taking customer traffic and employee strengths into consideration.

Summaries

  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Franchise Consultant and outstanding performer in quality assurance and vendor management.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Achieved a 56% reduction in inefficiencies.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 48% increase in first 17 months.
  • Known for leading procedure employees to complete metric tasks and for success in procedure industries.
  • Achieved 68% year-over-year revenue growth by customizing local marketing strategies and aligning them with franchisee needs.
  • With 5 years of customer service experience, Franchise Consultant is insightful.

Accomplishments

  • Monitored and guided the adoption of point-of-sale technology for franchises, reducing transaction errors and increasing average transaction value by 17.
  • Conducted competitive market analysis, driving the strategic opening of 3 locations in untapped markets.
  • Led a national market expansion campaign, onboarding 2 new franchisees in Denver within several months, contributing to 10 in new revenue.
  • Created master franchise training programs that cut onboarding time for new franchisees by 72%.
  • Developed franchise policy compliance auditing system, reducing compliance violations by 73% and avoiding potential fines worth $2.
  • Helped franchisees implement environmentally sustainable processes, cutting energy costs by $4 annually while enhancing brand reputation.
  • Supported multi-unit franchisees through operational audits and HubSpot software integration, increasing system efficiency by 61%.
  • Built and maintained strong supplier relationships, which enabled franchisees to benefit from bulk-order discounts averaging 73% savings.
  • Created interactive e-learning modules for franchisee training, leading to a 35% increase in learning retention and certification rates.
  • Trained franchise owners on inventory management strategies, reducing excess inventory and improving cash flow by 71%.

Affiliations

  • International Franchise Association (IFA) Membership
  • American Marketing Association
  • Active Member, Franchise Supply Chain & Procurement Group
  • Co-Chair, Franchise Development Conference 2015
  • Member, Professional Franchising Association Raleigh
  • Association for Supply Chain Management (APICS)
  • Supplier Chain Leaders Forum Participation
  • Member of the Entrepreneurs' Organization (EO)
  • Project Management Institute
  • Association of Information Technology Professionals

Certifications

  • Franchise Administration and Operations (FAO) Certification - Vantage
  • Certified Public Accountant (CPA)
  • Operational Consulting Specialist Certificate - Brightline
  • CompTIA A+ Technician
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Business Analysis Professional™ (CBAP®) - International Institute of Business Analysis™ (IIBA®)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Market Expansion and Research Certification - initiative
  • First Aid/CPR Certified

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