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Skills

  • Guest services expertise
  • Excellent customer service
  • Field technical services
  • Food Services Solutions DayCap proficiency
  • Public service
  • Hospitality service expertise
  • Food service efficiency
  • Excellent customer service skills
  • Social studies
  • Foodservice management

Work Experiences

  • Contributed to reduced stigma in the area.
  • Advocated for underrepresented populations in local community meetings, securing additional funding for method services.
  • Communicated effectively with interdisciplinary teams during case reviews, improving comprehensive care plans for clients with multiple needs.
  • Achieved 79% success rate in job placements.
  • Conducted case reviews.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assessed client needs through detailed interviews.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Addressed housing support.

Summaries

  • Conducted outreach initiatives.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Boosted client outcomes through effective case management.
  • Achieved a 48% increase in program engagement.
  • Achieved a 26% reduction in conflict recurrence.
  • Social Service Technician with 6 years of successful risk assessment and stakeholder engagement experience.
  • Client-centric Social Service Technician who generates innovative solutions to connect clients with critical government services, improving program accessibility by 76%.
  • Collaborative Social Service Technician.
  • Achieved this within 2017.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.

Accomplishments

  • Optimized community resource referrals by updating internal databases and streamlining intake processes, cutting referral wait times by 66%.
  • Trained 16 new social service technicians in crisis management strategies, resulting in improved response times for emergency interventions.
  • Developed a metric-driven reporting process that accurately tracked key performance indicators for standard services, increasing data transparency across the agency.
  • Managed a caseload of over 15 clients, consistently meeting or exceeding agency benchmarks for service delivery.
  • Chaired multi-disciplinary team meetings to discuss complex cases, facilitating an interdisciplinary approach that enhanced service coordination by 70%.
  • Designed and distributed educational materials on family support services, leading to 71% higher program awareness in the Columbus area.
  • Assisted in budgeting and resource allocation for social service programs, securing an additional 15 in grant funding for community outreach.
  • Guided 9 clients through career assessment and job readiness programs, with 20% successfully transitioning to employment within 6 months.
  • Collaborated with local health providers to create an integrated service network, improving client access to mental health care by 45%.
  • Designed performance improvement plans for underperforming caseworkers, leading to a 79% increase in overall team efficiency.

Affiliations

  • National Organization for Human Services
  • International Society for Traumatic Stress Studies (ISTSS)
  • National Association of State Mental Health Program Directors (NASMHPD)
  • Lions Club
  • National Association for Rural Mental Health (NARMH)
  • The National Alliance to End Homelessness
  • Behavioral Health & Wellness Council (BHWC)
  • Council on Social Work Education (CSWE)
  • American Public Human Services Association (APHSA)
  • Toastmasters

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Nationally Certified Multi-Systemic Therapy Practitioner (NC-MSTP)
  • ServSafe
  • CompTIA Network+
  • Certification in Community Resources and Partnership Management
  • Certified Business Analysis Professional (CBAP)
  • Certified Behavioral Health Technician (CBHT)
  • Trauma-Informed Care Certification
  • Certificate of Completion in Applied Suicide Intervention Skills Training (ASIST)

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