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Skills

  • Crisis intervention
  • Conflict resolution
  • Food Services Solutions DayCap proficiency
  • High-quality customer service
  • Social media posting
  • Social studies
  • Customer service optimization
  • Foodservice management
  • Social-Emotional Learning training
  • Public service

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Advocated for marginalized communities, resulting in a 66% increase in access to housing services within 2018.
  • Achieved results within 2022.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with substance abuse counselors to design recovery plans that cut relapse rates by 63% over 2016.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Achieved a 34% reduction.
  • Connected clients to community resources.
  • Collaborated with substance abuse counselors.

Summaries

  • Collaborated through inter-agency partnerships.
  • Adept at coordinating complex health care needs.
  • Patient Social Service Caseworker who excels at client advocacy and has a broad understanding of community resources.
  • Compassionate and diligent caseworker.
  • Achieved 38% reduction in housing insecurity.
  • Conducted client needs assessments.
  • Achieved 80% compliance with care plans.
  • Achieved a 62% reduction in repeat incidents.
  • Within Miscellaneous, senior Social Service Caseworker and outstanding performer in data analysis and workflow optimization.
  • Collaborated with multi-disciplinary teams.

Accomplishments

  • Monitored and revised individualized service plans (ISPs) for 18 clients, achieving 40% compliance with best practices and state standards annually.
  • Facilitated 4 culturally-responsive interviews with clients, boosting rapport-building and increasing service satisfaction by 57%.
  • Reduced client service wait times by optimizing resource allocation, resulting in a faster resolution of cases by 16%.
  • Successfully navigated cultural and linguistic barriers to support 16 non-English speaking clients, resulting in 23% client progress.
  • Fostered relationships with 6 youth in foster care, improving placement permanency outcomes by 18% over several months.
  • Created educational programs tailored to trauma survivors, improving client retention by 26% and program success by 17.
  • Led family reunification efforts that saw 10 children return to stable homes within three years, contributing to improved system efficiencies.
  • Collaborated with community organizations to increase resource access, resulting in a 49% improvement of client service uptake.
  • Utilized crisis intervention techniques to de-escalate high-stress situations, leading to a 77% improvement in client safety and welfare.
  • Increased client independence by designing individualized care plans, achieving a 23% success rate in achieving long-term housing stability.

Affiliations

  • Association of Information Technology Professionals
  • Society for Prevention Research (SPR)
  • Jaycees
  • American Marketing Association
  • American Medical Informatics Association
  • Lions Club
  • Project Management Institute
  • The Network for Social Work Management (NSWM)
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Substance Abuse Counselor Certification process
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • NASW Academy of Certified Social Workers (ACSW)
  • Certified Family Life Educator (CFLE)
  • Certified in Family and Community Services (CFCS)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Homeless Outreach Program Certification

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