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Skills

  • In-Home Services
  • Social gaming
  • Excellent customer service
  • Culturally sensitive service provider
  • Food service efficiency
  • Customer focused-service
  • Social activity planning
  • Foodservice management
  • Guest services expertise
  • Housekeeping services

Work Experiences

  • Achieved a 63% compliance rate with program goals.
  • Contributed to favorable outcomes.
  • Answered 4 calls per several months to help customers with their questions and concerns.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved 22% reduction in recidivism.
  • Advocated for clients in administrative hearings, achieving successful outcomes in 64% of cases.
  • Built partnerships to increase client access.
  • Collaborated with substance abuse counselors.
  • Addressed complex client health needs.
  • Conducted needs assessments, connecting clients to community resources, leading to a 18% reduction in housing insecurity.

Summaries

  • Achieved 36% reduction in recidivism.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished in providing culturally sensitive case management, driving 72% engagement improvement in diverse communities over 2020.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Compassionate and diligent caseworker.
  • Patient Social Service Caseworker who excels at client advocacy and has a broad understanding of community resources.
  • Collaborative problem-solver with experience reducing service disruptions by 19% through conflict resolution between service providers and clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • 14 years of expertise in client advocacy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Spearheaded outreach campaigns in underserved neighborhoods, leading to a 21% increase in program participation by 2017.
  • Developed and implemented a conflict resolution protocol that reduced case escalations by 63% within 18 months.
  • Designed and launched an at-risk youth mentorship program that reduced juvenile delinquency rates by 30% within two years.
  • Enhanced client outcomes by providing trauma-focused care, reducing client dropout rate by 32% over initiative.
  • Documented and resolved process which led to category.
  • Increased client independence by designing individualized care plans, achieving a 23% success rate in achieving long-term housing stability.
  • Led family reunification efforts that saw 10 children return to stable homes within three years, contributing to improved system efficiencies.
  • Advocated for client needs in multi-disciplinary team meetings, leading to a 58% increase in case resolution starting 2023.
  • Supervised caseload of 18 clients, ensuring all care plans were followed and resulting in a 36% increase in client satisfaction.
  • Created educational programs tailored to trauma survivors, improving client retention by 26% and program success by 17.

Affiliations

  • Association for Community Organization and Social Action (ACOSA)
  • Society of Human Resource Management
  • American Council on Aging
  • Council on Social Work Education (CSWE)
  • American Public Human Services Association (APHSA)
  • Partnership for Public Service
  • Jaycees
  • National Child Traumatic Stress Network (NCTSN)
  • Rotary International
  • Society for Prevention Research (SPR)

Certifications

  • Licensed Clinical Social Worker (LCSW)
  • Victim Advocacy Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Case Manager (CCM)
  • Certified Domestic Violence Advocate Certification
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Child Welfare Specialist (CCWS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Family Life Educator (CFLE)

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