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Skills

  • Project organization
  • Customer account management
  • Moody's KMV CreditEdge
  • CRM tools proficiency (Salesforce)
  • Budgets
  • Cross-departmental collaboration
  • Communications
  • Problem resolution
  • Customer engagement and satisfaction improvement
  • Operational improvement

Work Experiences

  • Attended ongoing professional development and completed CPA that contributed to keeping dealership financing compliant with emerging regulations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Collaborated closely with both sales and service teams to ensure alignment on strategy, resulting in consistent YOY growth of 36% in both new and pre-owned vehicle sales.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 17%.
  • Achieved highest customer financing program satisfaction scores.
  • Looked for industry trends on social media and through online sources.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved all financial targets.

Summaries

  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Committed leader experienced in risk mitigation.
  • Built strong client relationships.
  • Accomplished in compliance management.
  • Automotive Finance Manager with a deep understanding of compliance concerns and risk management within the auto loan sector, ensuring airtight financial processes.
  • Attracted new clients.
  • Achieved zero compliance issues.
  • Accomplished in supporting dealership sales efforts by aligning financing packages with customer needs, increasing loan closure rates by 81%.
  • Within Miscellaneous, senior Automotive Finance Manager and outstanding performer in data analysis and project management.

Accomplishments

  • Enhanced dealership’s financial reporting transparency, resulting in audits finding 56% fewer errors, strengthening compliance and operational efficiency.
  • Developed comprehensive financing options for luxury vehicle customers, resulting in YOY increase of 32% in loan originations for vehicles priced above $3.
  • Coordinated with 9 financial institutions to offer a broader range of financing options, securing loan approval for 51% more customers.
  • Implemented new strategy with financing partners, netting an additional $10 over a the past year period for both new and pre-owned car loans.
  • Reviewed 7 monthly credit applications, increasing approval rates by 63% and driving revenue growth through successful loan structures.
  • Led multi-department initiative to switch to Power BI which streamlined end-to-end financing and reporting practices, cutting operational costs by $4 over two years.
  • Consistently maintained a loan close rate of 46% by developing strong partnerships with lending institutions, balancing customer needs and lender requirements.
  • Partnered with sales and service teams to improve customer financing satisfaction, contributing to an overall increase in customer satisfaction scores by 24%.
  • Enhanced dealership’s overall profitability by identifying inefficiencies in the financing process and retraining staff, boosting approval rates by 77%.
  • Led a financial literacy initiative for both customers and team members, resulting in a 41% decrease in customer default rates within 18 months.

Affiliations

  • Affiliate Member, National Automobile Dealers Association (NADA)
  • Affiliate, Consumer Bankers Association's auto finance group
  • Partnership with the National Credit Summit for Automotive Finance Professionals
  • Certified Automotive Financial Professional (CAFP) Accreditation from Harbor & Co.
  • Regular attendee, National Automotive Finance & Collection Advisory (NAFCA)
  • National Automotive Finance Association (NAF Association)
  • Member of the American Financial Management Association (AFMA)
  • Financial Planning Association (FPA®) - Member since 2017
  • International Association of Administrative Professionals
  • Board member, Local Automobile Dealer Finance Network

Certifications

  • CompTIA Security+
  • Certified Treasury Professional (CTP)
  • Certified Asset Protection Professional (CAPP)
  • Lease Management Certification – Cedar Works
  • Certified Finance & Insurance Professional (F&I)
  • Automotive Sales Manager Certification - Ironclad Systems
  • Certified Credit Union Financial Counselor (CCUFC)
  • Certified Dealership Accountant (CDA)
  • Certified Public Accountant (CPA)
  • CompTIA Network+

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