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Skills

  • Excellent interpersonal skills
  • Preparing weekly sermons
  • Medication management
  • Group therapy facilitation
  • Coaching and counseling
  • Client coping mechanisms
  • Interpersonal and written communication
  • Immigration laws knowledge
  • Social networking expert
  • Development activities

Work Experiences

  • Was in charge of updating and maintaining the city's website and social media accounts.
  • Hired, trained, and supervised 13 new employees each year.
  • Worked with members of the community to educate the public on topics such as drug abuse prevention and traffic safety.
  • Identified
  • Sought advice.
  • Was in charge of writing and distributing press releases.
  • Gathered and analyzed key metrics to better understand which programs achieved the desired results and which ones needed more work to succeed.
  • Had planned ahead.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Provided substance abuse and life-choice counseling and mentoring to clients.

Summaries

  • Focused on customer service
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Known for maintaining a positive attitude and consistently outperforming expectations.
  • Innovative
  • Client support, program development, and complex problem solving are all strengths of this high-energy Social Services Manager.
  • Looking for a way to get involved in personnel training while also promoting safety measures.
  • Highly personable, with exceptional attention to detail and a natural ability to build trust.
  • Ambitious
  • Team player who is adaptable and versatile while maintaining a sense of humour under pressure.
  • Strong background in helping patients and caregivers form human connections.

Accomplishments

  • Collaborated with community organizations to expand behavioral health services, increasing resource accessibility by 6% throughout Phoenix.
  • Reduced client crisis incidents by 63% by implementing early intervention protocols and follow-up care.
  • Implemented emotional regulation strategies into standard care practices, reducing client reported distress by 72%.
  • Analyzed patient feedback data to improve service delivery models, resulting in a 48% increase in overall patient satisfaction.
  • Proactively developed personalized care plans that resulted in over 52% client satisfaction in follow-up evaluations.
  • Succeeded in reducing patient wait times for services by 41% through process workflow optimization and appointment scheduling improvements.
  • Provided regular one-on-one and group counseling sessions, achieving a 19% improvement in client mood and behavior within three years.
  • Assessed and treated 2 individuals per week, achieving a 33% increase in positive clinical outcomes over one year.
  • Oversaw production and distribution of an innovative disaster recovery brochure nationally recognized as a best practices resource.
  • Utilized ServiceNow to streamline case documentation, reducing administrative workload by 41% and allowing for more client-centric care.

Affiliations

  • Lions Club
  • National Crisis & Emergency Management Association (NCEMA)
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • Association for Supply Chain Management (APICS)
  • American Mental Health Counselors Association (AMHCA)
  • American Medical Informatics Association
  • American Psychological Association (APA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Jaycees

Certifications

  • Applied Behavior Analysis (ABA) Certification – Northwind
  • Advanced Certification in Motivational Interviewing Northwind
  • Medication-Assisted Treatment Specialist Certification (MATS)
  • Project Management certification
  • First Aid/CPR Certified
  • Association for Project Management (APM)
  • Licensed Professional Counselor (LPC) - Texas
  • Certified Mental Health Coach (CMHC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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