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Skills

  • Kitchen equipment operation and maintenance
  • Sanitizing understanding
  • Recruitment
  • Stakeholder management
  • Supervision
  • Equipment maintenance
  • Conflict resolution
  • Recipes and menu planning
  • Contract negotiation
  • High-volume dining

Work Experiences

  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved a 34% decrease in production lead times.
  • Collaborated with executive leadership.
  • Boosted year-on-year revenue by 43%.
  • Cut downtime by 84% in framework.
  • Cut operational costs by 28%.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Built and maintained strategic alliances with category.
  • Achieved results within 17 weeks.
  • Decreased manpower deficits by 76%.

Summaries

  • Achieved a margin increase of $13.
  • Achieved on-time delivery.
  • Adept in influencing and partnering with senior stakeholders to drive measurable operational improvements, resulting in savings upwards of $6.
  • Achieved 85% time savings.
  • Achieved up to 48% operational cost reductions.
  • Achieved 62% production lead-time reduction.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • With Salesforce training, I am knowledgeable about procedure management.
  • Committed to improving customer experiences while lowering costs overall.

Accomplishments

  • Collaborated with management and led the transition to Microsoft Excel, cutting response time by 58%.
  • Spearheaded staff training sessions on SAP, leading to a 83% overall improvement in team proficiency.
  • Redesigned scheduling process to reduce overtime by 15%, saving the company $5 annually.
  • Rolled out a training program for 16 employees, boosting team proficiency in stakeholder engagement by 42%.
  • Established key partnerships with clients from Miscellaneous, increasing customer acquisition by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with stakeholders to identify and resolve key issues, driving a 28% improvement in customer satisfaction.
  • Led performance evaluations that resulted in a 70% improvement in employee engagement scores.
  • Implemented a continuous improvement plan to streamline workflows, reducing lead time by 17 days.

Affiliations

  • Scrum Alliance - Certified ScrumMaster (CSM)
  • American Medical Informatics Association
  • International Association of Leadership Development Professionals
  • Professional Association for Project Management (PAPM)
  • International Association of Business Communicators (IABC)
  • American Management Association (AMA) – Risk Management Certification program participant
  • Six Sigma Certification (Green Belt or Black Belt) – 2022 Completion
  • Jaycees
  • Manufacturing Leadership Council (MLC) – Process Improvement Affiliation
  • Freemason

Certifications

  • CompTIA Network+
  • Certified Negotiation Expert (CNE) - Vantage
  • Certified Information Security Manager (CISM)
  • Certified Leadership Development Professional (CLDP) - Lakeside Partners
  • Certified Business Process Professional (CBPP) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Strategic Leader (CSL) - Brightline
  • Google Certified Professional Cloud Architect
  • Change Management Practitioner – Beacon Labs
  • Financial Risk Manager (FRM) - Northwind

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