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Skills

  • Team building
  • Regulatory compliance
  • Employee retention strategies
  • Organization
  • Time management
  • Recruitment
  • Staff management
  • Inventory controls
  • Kitchen staff coordination
  • High-volume dining

Work Experiences

  • Achieved zero non-compliances.
  • Decreased manpower deficits by 76%.
  • Boosted company-wide alignment.
  • Addressed key pain points.
  • Was in charge of the day-to-day activities of 4 employees in category establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Consistently delivered projects on-time.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Achieved a President's Club for delivery quality.
  • Informed 11 framework of employees about menu changes and procedures.

Summaries

  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished in 2023.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Accomplished in successfully rolling out standard across multiple states, driving an additional revenue increase of $13 in quarterly sales figures.
  • Multitasking expert with a methodical approach.
  • Achieved up to 48% operational cost reductions.
  • Accomplished Lead Employee specialized in client acquisition.
  • Committed to improving customer experiences while lowering costs overall.
  • With customers and team members alike, be upbeat and positive.

Accomplishments

  • Developed a scalable onboarding program, reducing training duration by 9 days.
  • Spearheaded staff training sessions on SAP, leading to a 83% overall improvement in team proficiency.
  • Mediated cross-departmental communication challenges, ensuring smooth project delivery and decreasing delays by 19%.
  • Architected the introduction of initiative, leading to 26% enhancement in employee productivity.
  • Mentored and coached junior employees, leading to 84% faster onboarding and higher performance metrics in two years.
  • Drove implementation of technology upgrades, resulting in a 21% reduction in system outages.
  • Monitored and optimized team KPIs, resulting in a 16% increase in productivity over 12 months.
  • Established key partnerships with clients from Miscellaneous, increasing customer acquisition by 49%.
  • Led a taskforce to automate manual processes, resulting in 9 hours saved weekly across the team.
  • Implemented a continuous improvement plan to streamline workflows, reducing lead time by 17 days.

Affiliations

  • American Marketing Association
  • International Facility Management Association (IFMA) – Corporate Services Group
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Project Management Institute (PMI) – 2024 Member
  • American Society of Safety Professionals
  • National Association of Social Workers
  • American Production and Inventory Control Society (APICS)
  • Association for Computing Machinery
  • Risk Management Society (RIMS) – 2020 Member

Certifications

  • Financial Risk Manager (FRM) - Northwind
  • CompTIA Security+
  • Google Professional Cloud Architect Certification
  • Lean Six Sigma Black Belt (LSSBB) - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • ISO 9001 Lead Auditor - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Certified Six Sigma Green Belt (CSSGB) - Ironclad Systems

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