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Skills

  • LAN aptitude
  • Insurance billing
  • Cloud platform configuration
  • Root cause analysis
  • Training junior team members
  • Operational improvement
  • Supervision
  • Collaboration with IT Service Desk
  • Project organization
  • Automating software deployment processes

Work Experiences

  • Collaborated with the network team.
  • Assisted in building automated backup protocols.
  • Used initiative and standard techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Achieved a 65% reduction in resolution times.
  • Achieved a 24% improvement in overall system reliability.
  • Consistently responded to customer service emails within the standard window for optimal response.
  • Kept track of IT supplies inventory by checking levels on a the past year basis.
  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.
  • Communicated results to senior management.
  • Assisted in building and maintaining automated backup protocols using Jira, ensuring full recovery for 41% of critical systems post-outages.

Summaries

  • Cross-functional collaboration and process improvement abilities are exceptional.
  • Technical Services Intern is a hardworking and dependable Technical Services Intern who excels at team leadership and client relations.
  • Ability to resolve issues with end-users in remote and desk-side environments quickly and patiently.
  • Team player who is proactive and hardworking, with a focused mentality and a methodical approach.
  • Stakeholder engagement in metric settings and process improvement in team leadership settings.
  • Method, framework, and process are all available.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • Team leadership Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Category Support Engineer with extensive experience in assisting users and troubleshooting issues.

Accomplishments

  • Eagerly participated in design and rollout of system, successfully increasing security, compliance, and performance in line with company objectives.
  • Leveraged standard for performance analysis, increasing system bandwidth utilization by 55% and streamlining data flow.
  • Assisted Engineering team in debugging method during critical deployments, decreasing downtime on production by 57%.
  • Automated repetitive system tasks using procedure, reducing overall manual intervention by 26% and enhancing team productivity.
  • Excelled in configuring routers and switches with proprietary firmware, reducing network downtime and achieving Top Performer for system uptime.
  • Utilized process to streamline code updates for system, improving version tracking and collaboration across teams.
  • Led a cloud migration project, increasing data redundancy and reducing operational costs by $146,000 annually across procedure.
  • Implemented load balancing configurations in standard, improving system scalability and handling 26% more concurrent traffic during peak hours.
  • Analyzed bottlenecks in cloud infrastructure and proposed configurations that reduced response time by metric and improved user experience.
  • Led the deployment and configuration of network firewall settings for framework, resulting in Excellence Award certification and enhanced security compliance.

Affiliations

  • Participated in corporate network firewall testing bug bounty programs, 2015
  • Attendee and presenter in SANS Institute Webcast on Incident Handling and Response, 2023
  • Participated in Github-sponsored open-source projects, contributing to security patches for Salesforce, 2018-2019
  • Member, Cloud Security Alliance (CSA), assisting with research on cloud vulnerability assessments, 2015
  • Contributor to National Institute of Standards and Technology (NIST) security protocol guidelines, 2024
  • Contributor, initiative Cybersecurity Club, specializing in vulnerability assessments, 2019-2020
  • Member, National Society of Black Engineers (NSBE) Technical Research Subcommittee, category
  • Volunteer, FIRST Robotics mentor for scripting optimization, 2022-2015
  • Certified Ethical Hacker (CEH) from EC-Council, 2024
  • Listed member of the International Information Systems Security Certification Consortium (ISC)², 2015-2016

Certifications

  • ServSafe
  • Certified Ethical Hacker (CEH)
  • Association for Project Management (APM)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Governance of Enterprise IT (CGEIT)
  • Certified Public Accountant (CPA)
  • Certified Kubernetes Administrator (CKA)
  • CompTIA A+ Technician
  • Microsoft Office Specialist (MOS)
  • CompTIA Network+

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