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Skills

  • Golf course condition reporting
  • Regulatory compliance
  • Supervision
  • Business operations
  • Ticket sales
  • Team management
  • Communications
  • High-volume check-in management
  • Customer relationship management
  • Golf course maintenance coordination

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Tracked supplies and placed three years orders by conducting inventory, stocking, and merchandising.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 83% increase in pro shop foot traffic.
  • Transported Adobe Creative Suite to one year customer locations.
  • Collaborated with the Head Golf Professional.
  • Assisted the Golf Course Superintendent in implementing sustainable course maintenance practices, reducing water usage by 38% per season.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Certified Golf Assistant with expertise in equipment repair. Reduced turnaround times while elevating customer satisfaction for rental services by 76%, showcasing technical problem-solving skills.
  • Customer-centric Golf Assistant experienced in handling large events.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished Golf Assistant with a strong focus on event coordination and pro shop operations. Drove a revenue increase of $12 through targeted sales strategies for seasonal inventory.
  • Adept at optimizing cart availability.
  • Achieved a 38% reduction in costs.
  • Created positive, memorable experiences for members and guests.
  • Certified Golf Assistant with expertise in equipment repair.

Accomplishments

  • Worked closely with groundskeeping staff to ensure the course was maintained at tournament standards, improving player satisfaction ratings by 18%.
  • Documented and resolved metric which led to initiative.
  • Revised the pro shop's layout and product display, increasing visibility of high-margin items which led to a 78% boost in sales.
  • Successfully organized a 16-player tournament, coordinating all logistics while increasing participation from previous years by 30%.
  • Resolved product issue through consumer testing.
  • Managed large-scale corporate events, including liaising with vendors and clients to ensure flawless coordination of services and facilities.
  • Collaborated with team of 5 in the development of standard.
  • Handled all event coordination tasks for corporate tournaments, managing logistics while staying within budget and achieving 47% client satisfaction.
  • Led the implementation of a customer rewards program, contributing to a 76% boost in member retention and overall sales in 2016.
  • Proactively updated course signage and maintained real-time communication with members during tournaments to ensure a seamless on-course experience.

Affiliations

  • PGA of America Membership
  • Assistant Golf Professional Association (AGPA)
  • Lions Club
  • Partnership with Local Boston Golf Community Outreach Programs
  • Committee Member for Local Charity Tournaments
  • Participation in Audubon Cooperative Sanctuary Program for Golf
  • National Association of Social Workers
  • Member of Raleigh Junior Golf Foundation
  • Freemason
  • American Medical Informatics Association

Certifications

  • Certified Club Manager (CCM) by The Club Management Association of America (CMAA)
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • TrackMan University Level 1 and 2 Certification
  • Cisco Certified Network Associate (CCNA)
  • Golf Shop Management Certificate Cedar Works
  • NGA Pro Golf Tour Professional Caddy Certification
  • CompTIA Security+
  • First Aid and CPR Certification by American Red Cross

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