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Skills

  • Project organization
  • Team leadership and supervision
  • Administrative error reduction
  • Feedback loop creation and analysis
  • Relationship development
  • Metric equipment
  • Client relationship building
  • Operational improvement
  • First Aid/CPR
  • Liaison between clients and service providers

Work Experiences

  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Cut processing time by 14 hours per week.
  • Analyzed the efficiency of intake workflows using Tableau.
  • Was in charge of financial documents like expense reports and invoices.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Coordinated intake transitions for high-risk clients, minimizing the gap between intake and service delivery by 75% days.
  • Created customized intake processes for specialized programs.
  • Created customized intake processes for specialized programs, leading to a 38% improvement in program-specific engagement.
  • Collaborated with the billing department.
  • Detected bottlenecks in intake processing.

Summaries

  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Achieved a 78% increase in overall client satisfaction.
  • Achieved a 27% decrease in client wait times.
  • For a busy initiative practice, a capable Intake Manager capable of handling all medical administrative needs.
  • Achieved a 45% reduction in data errors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • HubSpot advanced abilities

Accomplishments

  • Collaborated with IT to implement procedure, enabling smoother transitions from intake to service delivery and saving 10 hours weekly on manual follow-ups.
  • Implemented a continuous feedback loop from client intake that identified gaps, driving a 37% improvement in service delivery times.
  • Piloted a data validation initiative post-intake resulting in 72% higher accuracy in client records and reducing post-intake corrections by 85%.
  • Created new intake tracking workflows that reduced redundant tasks and improved overall time-to-service by 14 days per client.
  • Fostered strong client relationships through proactive communication, improving return client onboarding by 42% within 2022 year.
  • Led a weekly cross-functional meeting to collect team feedback and adjust strategies, resulting in a 72% improvement in overall client satisfaction.
  • Streamlined the intake process using ServiceNow across geographically dispersed teams, achieving a company-wide adoption rate of 28%.
  • Documented and resolved system which led to method.
  • Redesigned client intake forms in collaboration with legal to ensure compliance with procedure, resulting in zero compliance-related incidents.
  • Collaborated with team of 15 in the development of category.

Affiliations

  • Patient-Centered Outcomes Research Institute (PCORI)
  • Society of Women Engineers
  • Association of Freestanding Ambulatory Clinics (AFAC)
  • National Association for Healthcare Quality (NAHQ)
  • Association for Patient Experience (AfPE)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • American Academy of Professional Coders (AAPC)
  • American Health Information Management Association (AHIMA)

Certifications

  • ServSafe
  • Behavioral Healthcare Provider Certification by Northwind
  • Accredited Healthcare Case Manager (AHCM)
  • Certification in Healthcare Quality and Management (CHQM)
  • CompTIA Security+
  • Certified Professional in Healthcare Quality (CPHQ)
  • Legal and Ethical Certification for HIPAA Compliance
  • Health Information Management (HIM) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Electronic Health Records Specialist Certification

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