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Skills

  • Social media content creation
  • MS Office
  • Event planning and coordination
  • Lead generation and conversion
  • Team training and development
  • Merchandising expertise
  • Direct sales strategy
  • Innovative marketing techniques
  • Supervision
  • Project organization

Work Experiences

  • Boosted online sales.
  • Achieved results over three years.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved improvement within 18 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Achieved monthly direct sales improvements.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Achieved highest retail sales in the Pacific Northwest.
  • Collaborated with corporate leadership to roll out a pilot rewards program which grew customer engagement by 67% over three years.

Summaries

  • Adept at inventory management, reducing stock-outs by 53% and maintaining a steady supply of high-demand Mary Kay products.
  • Active presence at community events, generating 17 new client leads per month and expanding the customer base for Mary Kay products.
  • Addressed and resolved client issues.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Clear understanding of team leadership and process improvement as well as team leadership training.
  • Certified in Six Sigma.
  • Adept at inventory management.
  • Maintain market currency and customer preferences to increase sales.
  • Boosted overall retention.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Exceeded personal monthly sales target by 43% for three years, driving revenue growth and enhancing customer satisfaction.
  • Utilized social media platforms to promote product awareness, resulting in over 17% increase in online customer engagement.
  • Upsold gift sets during the holiday season, contributing to a $12 rise in regional sales within the Seattle area.
  • Generated monthly personal sales of $2 by building personalized skincare regimens for clients after comprehensive product consultations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built and expanded a client portfolio by 67% by leveraging networking opportunities and targeted marketing materials.
  • Increased overall sales by 63% during Adobe Creative Suite campaigns by refining customer targeting based on purchasing trends.
  • Assisted the marketing team by developing influencer partnerships, which resulted in a social media reach of over 13 people within 6 months.
  • Maintained a presence at community events, boosting brand visibility and generating 3 new leads each month.
  • Created long-term relationships with clients through personalized skin analysis and product recommendations, boosting loyal customer base by 31%.

Affiliations

  • American Business Women's Association (ABWA)
  • Toastmasters International - Leadership and Public Speaking Training
  • Network of Executive Women (NEW)
  • eCommerce Entrepreneurs Organization
  • Toastmasters
  • International Council of Nurses
  • National Association of Professional Women (NAPW)
  • DMA (Data & Marketing Association) - Social Media Mastery Member
  • Certified Brand Ambassador Program - Six Sigma
  • National Association of Social Workers

Certifications

  • Certified Skin Care Consultant (CSCC) - Summit Group
  • Mary Kay Product Knowledge Certificate
  • First Aid/CPR Certified
  • Professional Business Communication Certification
  • Salesforce CRM Consultant Certification
  • Certified in Client Retention Strategy Development
  • Customer Relationship Management (CRM) Certification – Adobe Creative Suite
  • CompTIA A+ Technician
  • Advanced Beauty Business Management Certification
  • CompTIA Network+

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