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Skills

  • Filing assistance
  • Sage 50 US proficiency
  • MEDISOFT proficient
  • Memorization and recall
  • Mail handling
  • Taking directions
  • Transporting files
  • Document conversion
  • Speech typing
  • Event planning and coordination

Work Experiences

  • Achieved Top Performer for excellence.
  • Looked for ways to get people into the store by organizing community events.
  • Organized, opened, and routed incoming mail and deliveries to assist Administrative Clerks and Administrative Clerks in responding quickly to business and customer needs.
  • Used risk assessment and client relations to quickly resolve program issues, effectively reducing customer complaints by 9%.
  • Assisted management with store supervision.
  • Used company tools to identify opportunities and create action plans to boost productivity.
  • Created high-quality internal and external office collateral, communications, and forms such as letters and memos.
  • Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees.
  • Looked for ways to use community events to bring people into the store.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.

Summaries

  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Knowledgeable in the use of common office equipment and initiative software.
  • Meticulous Administrative Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Customer service skills that are second to none.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as workflow optimization and data analysis.
  • Administrative Clerk with 13 years of successful team leadership and stakeholder engagement experience.
  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.

Accomplishments

  • Oversaw
  • Implemented
  • Standard Planned all meetings and travel for CEO.
  • Responded
  • Research: Investigated and analyzed client complaints to identify and resolve issues.
  • Advised
  • Launched
  • Liaised
  • Planning: Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Adapted

Affiliations

  • American Certification Institute - Certified Office Manager (COM)
  • National Contract Management Association (NCMA)
  • Office Administration – Business Technology Certification
  • American Society of Safety Professionals
  • International Council of Nurses
  • National Notary Association (NNA)
  • Freemason
  • National Association of Social Workers
  • Customer Service Professionals Network (CSPN)
  • Project Management Institute

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Microsoft Office Specialist (MOS) - Excel Certification
  • Certified Compliance and Ethics Professional (CCEP) - Compliance Certification Board (CCB)
  • Certified Document Controller – Institute of Certified Records Managers (ICRM)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified in Office Management – Lakeside Partners

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