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Skills

  • Vital signs monitoring
  • Medical office administration
  • Internal auditing
  • Product ordering
  • Relationship development
  • MS Office
  • Diagnostic equipment expertise
  • Budgets
  • Excel in initiative
  • Contract negotiation/review/drafting

Work Experiences

  • Established
  • Quickly identified problems and alerted Senior Medical Assistant to any potential project delays.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • On-site training was provided by me.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Did some research.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Had planned ahead.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Ambitious
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Expert
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Articulate
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Senior Medical Assistant with extensive knowledge of medical policies and regulations.

Accomplishments

  • Documented and resolved procedure which led to method.
  • Improved office workflow by integrating QuickBooks, reducing bottlenecks at patient intake and increasing patient load capacity by 57%.
  • Contributed to initiative aimed at enhancing patient triage processes, reducing triage time by 46% and improving overall clinic capacity.
  • Played a key role in conducting workflow analysis for clinical operations, leading to process improvements that increased staff productivity by 34%.
  • Trained and developed staff on new patient intake procedures, reducing intake time by 68% and enhancing overall patient satisfaction.
  • Implemented process improvements to ensure faster diagnostic tests results, cutting patient diagnostic waiting times by 49%.
  • Initiated patient follow-up programs that increased re-engagement of existing patients by 33% over several months.
  • Collaborated with physicians, nursing staff, and administrative teams to implement diagnostic equipment quality control, ensuring 85% compliance with health standards.
  • Increased sales 10% over three years.
  • Managed administrative tasks, including scheduling, coordinating, and contacting patients, leading to a reduction in missed appointments by 50%.

Affiliations

  • Supporter and collaborator with American Association of Healthcare Administration Management
  • Member of Medical Group Management Association (MGMA)
  • American Medical Informatics Association
  • Contributes to National Association of Medical Assistants (NAMA) advocacy campaigns
  • National Healthcareer Association (NHA) Certification in system
  • American Society of Safety Professionals
  • Collaborated in community health volunteering events sponsored by the National Alliance for Hispanic Health
  • Association of periOperative Registered Nurses (AORN) Affiliation since 2018
  • Participates in National Patient Safety Foundation (NPSF) initiatives since 2024
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • Emergency Medical Technician (EMT) Certification by the National Registry of Emergency Medical Technicians (NREMT)
  • ServSafe
  • Basic Disaster Life Support (BDLS) Certification by the National Disaster Life Support Foundation (NDLSF)
  • OSHA Healthcare Certification by the Occupational Safety and Health Administration (OSHA)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Professional Coder (CPC) by the AAPC
  • Basic Life Support (BLS) Certification by the American Heart Association (AHA)
  • Certified Revenue Cycle Specialist (CRCS) by the American Association of Healthcare Administrative Management (AAHAM)

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