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Skills

  • Customer satisfaction
  • Business operations
  • Cross-departmental collaboration
  • Workflow Optimization
  • Medical records management
  • Monitoring patient progress
  • Weekly Payroll
  • Budgets
  • Excellent communication
  • Financial records and processing

Work Experiences

  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and coordinated.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • Won
  • Got better.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Standard was planned and carried out by me.
  • Recommendation
  • Ensured
  • Had planned ahead.

Summaries

  • Healthcare professional with over 15 years of experience in a fast-paced environment.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 18 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Deadline-driven
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Service-driven
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Documented and resolved procedure which led to method.
  • Developed and implemented a mobile health platform to track patient symptoms, increasing timely follow-ups by 36%.
  • Led quality assurance initiatives focusing on diagnostic equipment accuracy, reducing testing errors by 24%.
  • Utilized data-driven decision making to assess patient care processes, recommending optimizations that improved appointment scheduling efficiency by 67%.
  • Collaborated with medical providers to create workflows that enhanced patient records management, decreasing patient charting time by 24%.
  • Resolved 2 patient billing discrepancies with insurance providers, resulting in recovery of over $7 in reimbursements within one year.
  • Played a key role in conducting workflow analysis for clinical operations, leading to process improvements that increased staff productivity by 34%.
  • Coordinated cross-functional teams to manage patient care during high-pressure situations, contributing to smooth operations during metric.
  • Successfully integrated Workday into day-to-day clinical operations, decreasing administrative workload by 27% and improving patient throughput.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of periOperative Registered Nurses (AORN) Affiliation since 2018
  • Healthcare Compliance Association (HCCA) member focusing on compliance best practices
  • Attended and presented topics on patient safety at the Annual Convention of American Society of Clinical Laboratory Science
  • Collaborator in continuing education programs offered by the Accreditation Council for Continuing Medical Education (ACCME)
  • Member of the National Society of Allied Health since 2021
  • Toastmasters
  • Association for Computing Machinery
  • Jaycees
  • Society of Human Resource Management
  • Joined the International Association of Administrative Professionals (IAAP) Medical Group in 2015

Certifications

  • Apple Certified Associate (ACA)
  • OSHA Healthcare Certification by the Occupational Safety and Health Administration (OSHA)
  • Infection Control Certification (CIC) by the Certification Board of Infection Control and Epidemiology (CBIC)
  • Patient Safety Certification (CPPS) by the Certification Board for Professionals in Patient Safety (CBPPS)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified in Electronic Health Records (CEHR) by the National Healthcareer Association (NHA)
  • Health Informatics Certification by Harbor & Co.
  • Healthcare Quality Certification (CPHQ) by the National Association for Healthcare Quality (NAHQ)

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