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Skills

  • Process improvement
  • GED Preparation Program Development
  • Crisis management and intervention
  • Interviewing skills
  • Community integration support
  • Program development
  • MS Office
  • Positive youth development frameworks
  • Certification in First Aid/CPR
  • Decision-Making under Stress

Work Experiences

  • Awarded in 2019.
  • Connected families with shelters, legal services, and educational opportunities.
  • Broadened participants' mindsets.
  • Achieved Excellence Award for organizational excellence.
  • Had an excellent attendance record and was always on time for work.
  • Addressed trauma, grief, and behavioral issues.
  • Assisted youth with college applications and job readiness workshops, leading to 14% of participating youth entering higher education or employment.
  • Achieved 16% of participants reaching milestones.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with Workday providers to furnish learning materials for youth, increasing access to educational resources and improving outcomes by 81%.

Summaries

  • Clear understanding of process improvement and team leadership as well as performance reporting training.
  • Adhered to all necessary state regulations.
  • Collaborative professional working with social workers and mental health professionals.
  • Accomplished in conflict resolution.
  • Adept at reducing incident-report filing errors.
  • Adept in balancing trauma-informed care with team collaboration, elevating staff satisfaction and youth care outcomes while reducing turnover by 41%.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.
  • Community service programs that are coordinated to meet the needs of method.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • 16 youth passed their GEDs within 6 months.

Accomplishments

  • Collaborated with counselors, social workers, and medical staff to implement individualized care plans, ensuring compliance with state requirements and improving treatment outcomes for 4% of youth.
  • Managed case documentation and ensured timely submission of court reports, achieving 77% compliance rate with state juvenile justice requirements.
  • Reduced incident escalation and emergency interventions by 23% through proactive engagement and early warning system implementation among staff.
  • Established and maintained a formal communication protocol between staff, parents, and third-party organizations, reducing communication delays by 67%.
  • Created and facilitated group therapy sessions for 16 multi-cultural youth, fostering a safe space for open discussions and mutual support.
  • Led recruitment efforts for new youth care staff, resulting in reduced hiring time and improving the program's retention rate by 64%.
  • Led conflict resolution sessions with at-risk youth, reducing reoccurrence of behavioral incidents by 40% over standard.
  • Designed team-building activities that strengthened peer relationships and contributed to a 15% improvement in overall group cohesion.
  • Assisted in the restructuring of the youth mentorship program, enhancing program participation by 47% and improving metrics related to youth goal completion.
  • Organized 5 field trips annually that exposed underprivileged youth to cultural and educational experiences outside of their immediate environment.

Affiliations

  • Council on Accreditation (COA) for Child Welfare Services
  • Juvenile Justice Standards Task Force Participation
  • American Camp Association (ACA)
  • Project Management Institute
  • American Youth Policy Forum (AYPF)
  • Adverse Childhood Experiences (ACE) Awareness Foundation
  • National Dropout Prevention Center (NDPC)
  • Global Youth Justice Network
  • American Society of Safety Professionals
  • Association of Youth Mentoring Programs

Certifications

  • Certified Public Accountant
  • Vocational Rehabilitation Services Training Certification
  • Certification in Human Services Leadership
  • CPR/First Aid Certification
  • Certificate in Adolescent Development and Counseling
  • ServSafe
  • Certificate in Child and Adolescent Trauma
  • Certified Youth Counselor (CYC) through Ironclad Systems
  • Family and Community Engagement Specialist Certification
  • Certificated Youth Behavior Specialist

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