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Skills

  • Database administration
  • Scheduling
  • Budgets
  • Conference room management
  • Achieving high customer feedback scores
  • Documentation and reporting
  • Team building
  • Business Administration
  • Sorting and labeling
  • Staff management

Work Experiences

  • Based on feedback from visitors and external partners.
  • Achieved improvement over a three years period.
  • Contributed to a 71% improvement in service delivery times.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Achieved a 68% improvement in response time.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Assisted in organizing category for over 12 participants, contributing to a seamless visitor experience with clear navigation and support materials.
  • Assisted in the scheduling of 18 meetings per week by managing conference rooms, sending invitations, and ensuring accurate documentation of minutes.
  • Arranged travel itineraries for visiting executives.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.

Summaries

  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Offering 12 years of experience in customer relations management.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Detail-oriented Receptionist Assistant with experience in planning, managing and coordinating corporate events.
  • Motivated Receptionist Assistant with experience managing large-scale projects, including budgeting and administration.
  • While greeting and interacting with customers, answering calls, team leadership and stakeholder engagement, maintain a positive and upbeat attitude.
  • Procedure are well-understood.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 3-person team.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Collaborated with the IT team to install a visitor check-in kiosk, reducing check-in time by 53% and freeing up front desk staff to focus on more complex tasks.
  • Effectively communicated with internal and external stakeholders, ensuring all inquiries were handled promptly and to a high level of quality.
  • Solved
  • Streamlined
  • Recommended
  • Excelled in team collaboration, taking the lead on special projects aimed at improving visitor satisfaction and workflow optimization.
  • Greeted and assisted an average of 5 visitors daily with a focus on providing efficient and friendly assistance, improving first impressions and visitor satisfaction.
  • Researched
  • Assisted in managing the company’s corporate calendar, ensuring scheduling efficiency and helping prevent conflicts for high-priority meetings.

Affiliations

  • American Medical Informatics Association
  • Community of Virtual and In-Person Client Relations Experts
  • Women in Business Network (WIBN)
  • Society for Receptionists and Telephone Operators (SRTO)
  • American Society of Safety Professionals
  • International Council of Nurses
  • Event Planning and Support Professionals Organization
  • Association of Executive and Administrative Professionals
  • National Association of Social Workers
  • International Customer Service Association (ICSA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Professional Secretary (CPS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Record Keeping and File Management Certification
  • Office Management and Technology Certificate category 2017
  • Certified Telephone Operator (CTO)
  • Certified Event Planner (CEP)
  • Certified Customer Service Professional (CCSP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)

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