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Skills

  • Regulatory compliance
  • Cross-Department Collaboration (IT, Sales)
  • Category equipment
  • Customer Satisfaction Enhancement through POS
  • Budget control and cost reduction strategies
  • Communications
  • Time management and prioritization
  • First Aid/CPR
  • Multi-location POS Deployment
  • Compliance and Regulatory Familiarity for POS Systems

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that category operations ran smoothly.
  • Built a comprehensive training program for new hires.
  • Achieved 25% faster service time during peak hours.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Championed the implementation of loyalty program integrations with POS, driving a 7% increase in repeat customers within the past year.
  • Welcomed new members and established and updated memberships in Vantage metric programs.
  • Achieved results within 6 months.
  • Built a comprehensive training program for new hires focused on mastering POS system usage, improving time-to-productivity by 4 days on average.
  • Addressed outdated processes.
  • Assessed employee performance over a two years period and provided constructive feedback to help them improve.

Summaries

  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • To take on a new role in a procedure setting, I'm ready to offer exceptional leadership and planning abilities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Point of Sale Manager with 6 years of successful stakeholder engagement and risk assessment experience.
  • A proactive POS Manager skilled in POS system troubleshooting, reducing downtime by 43% and ensuring consistent uptime.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Point of Sale Manager.

Accomplishments

  • Enhanced e-commerce and in-store POS synchronization, boosting omnichannel sales by $12 in 2015.
  • Trained 8 employees on new POS protocols, reducing transaction errors by 18% and boosting customer satisfaction by 27% points.
  • Automated POS software updates across 2 retail locations, which reduced downtime related to software issues by 62%.
  • Successfully managed full POS system replacements without downtime, resulting in $7 in cost savings annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Successfully managed a POS system migration for 18 locations, completing the project 3 days ahead of schedule.
  • Established standard operating procedures for POS issue diagnostics, cutting resolution time by 85%.
  • Integrated digital payment solutions, increasing overall sales by $3 through reduced checkout barriers.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • Industry Association for Retail Analytics & Data Solutions
  • Society of Women Engineers
  • Association for Retail Technology Standards (ARTS)
  • International Council of Nurses
  • Certified Information Systems Security Professional (CISSP) Certification
  • Certified POS System Specialist (CPSS) Program
  • Retail Management Professional Association (RMPA)
  • Certified Retail Technology Specialist (CRTS) Program
  • International Association of Administrative Professionals
  • Point of Sales Systems Management Consortium

Certifications

  • Certified POS Systems Technician - Northwind, 2022
  • Certified Retail Software and POS Troubleshooting Specialist - Workday, 2020
  • ServSafe
  • POS Troubleshooting and Tech Support Certification - Workday, 2020
  • Point of Sale Terminal Operations Certification (OSTOC) - Brightline, 2017
  • Certified Sales Analyst - National Retail Federation (NRF), 2018
  • Certified Retail Management Professional (CRMP) – Summit Group, 2024
  • Digital Payments and Retail Systems Certification - Meridian, 2017
  • Advanced Retail Analytics Certification (ARAC) - Microsoft Excel, 2019
  • Certified Retail and POS Analytics Professional - Harbor & Co., 2018

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