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Skills

  • Administering controlled substances securely
  • Business operations
  • Recordkeeping skills
  • Patient care coordination
  • First Aid/CPR
  • Crisis management and intervention
  • Analyzing patient data for care improvements
  • Handling temperature-sensitive medications
  • Team management
  • Pharmacy protocols

Work Experiences

  • Conducted quarterly training sessions.
  • Kept track of inventory levels in order to alert pharmacists to shortages and make resupply easier.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Administered intravenous medications.
  • Administered metric injections to patients.
  • Collaborated with nurses and physicians.
  • Based on allergic histories.
  • Achieved this in 2023.
  • Achieved a 20% error reduction.
  • Administered medications to over 16 patients daily.

Summaries

  • Personable category professional with extensive experience guiding and assisting customers, as well as assisting coworkers and completing critical pharmacy tasks.
  • Achieved 41% improvement in patient satisfaction post-medication therapy.
  • Advanced experience in regulatory compliance tracking for narcotics, skillfully maintaining full adherence to all legal standards.
  • Orderly in recordkeeping, inventory control, product ordering, and physician refill requests.
  • Achieved a 80% reduction in wastage.
  • Contributed to compliance with federal regulations.
  • Collaborative team player.
  • Collaborative team player with experience in leading medication-related meetings, resulting in a 54% decrease in unauthorized medication errors.
  • To provide excellent customer service, productive in efficiently ringing customers, providing information, and answering calls.
  • Adept at leading initiatives.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Trained staff on best practices for medication storage and handling, leading to zero compliance violations in the two years.
  • Processed incoming medication orders within several months, ensuring timely availability of prescriptions for patient care.
  • Maintained detailed and accurate pharmacy records for regulatory bodies, allowing for successful audits with zero discrepancies.
  • Collaborated with team of 8 in the development of program.
  • Supported the administration of immunizations and injections to over 5 individuals, maintaining adherence to safety and protocol guidelines.
  • Worked as a liaison between healthcare providers and patients, simplifying complex medical information and medication instructions for enhanced understanding.
  • Contributed to a 41% improvement in patient satisfaction scores by collaborating with nurses and doctors to adjust care plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Information Technology Professionals
  • American Society of Pain Educators (ASPE)
  • International Association of Healthcare Professionals (IAHCP)
  • American Marketing Association
  • Pharmacy Technician Certification Board (PTCB)
  • Rotary International
  • American Academy of Ambulatory Care Nursing (AAACN)
  • National Association for Medication Therapy Management (NAMTM)
  • Hospital and Healthcare Workers Union
  • International Association of Administrative Professionals

Certifications

  • Medication Administration Certification (MAC)
  • Certified Medical Technician (CMT) - North Carolina
  • Microsoft Certified Systems Engineer (MCSE)
  • Cardiopulmonary Resuscitation (CPR) Certification - Vantage
  • Certified Assisted Living Medication Technician (CALMT)
  • Apple Certified Associate (ACA)
  • Certified Patient Safety Technician (CPST)
  • Certified Healthcare Emergency Professional (CHEP)
  • Medication Aide Certification (MAC) - metric
  • Medication Therapy Management (MTM) Certificate Program

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