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Skills

  • Written and verbal communication
  • Community Needs Assessment
  • Supervision
  • Process equipment
  • Operational improvement
  • Client needs assessments
  • Organization
  • Strategic planning
  • Business operations
  • Conflict resolution

Work Experiences

  • Coordinated team development activities and trainings with senior case managers.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Achieved over 53% completion rate for Workday, directly impacting over 16 community members.
  • Achieved a 71% improvement in engagement metrics.
  • Collaborated with local media outlets.
  • Looked for industry trends on social media and through online sources.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Achieved 72% improvement in service access.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with local media outlets to promote key community messages, resulting in 39% more media mentions in three years.

Summaries

  • Community Engagement Manager with 6 years of successful cross-functional collaboration and stakeholder engagement experience.
  • Strengths in budget management and cross-functional collaboration backed up by Real Estate training.
  • Amplified community voices.
  • Built partnerships.
  • Benefited over 3 residents with crucial services.
  • Achieved a steady 74% increase in membership rates.
  • Benefited underserved populations.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved engagement across multiple programs.
  • Adapted strategies for improvement.

Accomplishments

  • Leveraged data analytics to identify community needs, resulting in 17 new community programs aligned with organizational goals.
  • Tailored engagement strategies that resulted in a 80% increase in community survey participation rates.
  • Documented and resolved category which led to standard.
  • Piloted an incentivized referral program which resulted in a 24% increase in donor acquisition over 6 months.
  • Devised community engagement strategies that achieved a 58% growth in program participation across the Northeast.
  • Promoted awareness of environmental stewardship programs leading to a 84% increase in volunteer participation for green projects.
  • Enhanced email marketing efforts that improved open rates by 61%, driving higher engagement with community members.
  • Led training for 11 community volunteers, enhancing skills and ensuring successful project implementation on procedure.
  • Collaborated with marketing to launch a social media campaign that generated a 36% increase in engagement within 6 months.
  • Managed 8-person coalition, successfully advocating for standard, with 3 measurable policy changes enacted within 2019.

Affiliations

  • International Association for Public Participation (IAP2)
  • American Medical Informatics Association
  • National Coalition for Dialogue & Deliberation (NCDD)
  • Volunteer Leaders Network
  • Society of Human Resource Management
  • National Community Action Partnership
  • Neighborhood Support Network
  • American Society of Safety Professionals
  • Alliance for Nonprofit Management
  • National Association of Social Workers

Certifications

  • CompTIA Security+
  • Certified Fund Raising Executive (CFRE)
  • Public Policy Leadership and Administration Certification
  • Certified Digital Marketing Professional (CDMP)
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Public Accountant (CPA)
  • LinkedIn Learning Event Planning Foundations Certificate
  • Certified Public Accountant
  • Certificate in Stakeholder Engagement from Lakeside Partners
  • Certificate in Volunteer Program Management from initiative

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