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Skills

  • Inspection reviews
  • Risk management processes and analysis
  • Team Leadership
  • First Aid/CPR
  • Category equipment
  • Conflict resolution
  • Process implementation
  • Data analysis
  • Food preparation
  • Project organization

Work Experiences

  • Kept track of everything.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Organized 10 mock interview seminars to help people improve their interviewing and communication skills.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Improved locomotive material expense tracking by 3%.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Responded quickly to customer concerns and resolved process issues using process improvement and cross-functional collaboration.
  • Quickly identified problems and alerted Eligibility Technician to any potential project delays.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Pragmatic
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Seasoned
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Dependable
  • Highly effective in quality assurance, evaluating personnel performance, and putting in place top-notch strategies.
  • Expert

Accomplishments

  • Supported daily case review and processing, tabulating data to summarize 14 cases for federally mandated reviews.
  • Facilitated re-approval processes for aging clients, ensuring continuity of care for 63% of vulnerable populations in the Raleigh area.
  • Utilized conflict de-escalation techniques to resolve 27% of client complaints, resulting in higher customer satisfaction scores.
  • Documented and resolved standard which led to category.
  • Independently handled recertifications in a high-volume environment, increasing workflow outputs by 22% over 14 months.
  • Coordinated with 18 government agencies to expedite complex case decisions, achieving resolution in 22% of cases.
  • Maintained compliance with HIPAA regulations, safeguarding the confidentiality of 9 client records.
  • Collaborated with IT team to optimize digital tools, decreasing manual processing time by 43%.
  • Assisted in updating eligibility software, which reduced application review times by 56% minutes per case.
  • Authored training materials for complex eligibility processes, enhancing junior staff performance by 28%.

Affiliations

  • Association for Government Accountability
  • Council of Large Public Housing Authorities (CLPHA)
  • American Society for Public Administration (ASPA)
  • Project Management Institute
  • American Marketing Association
  • Human Services Network
  • Toastmasters
  • National Center for Children in Poverty (NCCP)
  • Freemason
  • Society of Women Engineers

Certifications

  • Salesforce
  • Association for Project Management (APM)
  • Certified Financial Counselor (CFC)
  • Apple Certified Associate (ACA)
  • Certification in Customer Service in Health and Human Services (CSHHS)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Title IV-D Child Support Program Certification
  • Certified in Enterprise Health and Benefit Services (CEHBS)
  • Certified Billing and Coding Specialist (CBCS)

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