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Skills

  • Customer service excellence
  • Multi-tasking under pressure
  • Merchandising operations
  • Strategic selling
  • Auditing and compliance checks
  • Financial statement reconciliation
  • Merchandising expertise
  • Cash Handling
  • Developing brand messaging
  • Process and procedure development

Work Experiences

  • Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.
  • Looked for signs of fraud in purchases.
  • Developed effective training and coaching strategies to improve team performance.
  • Standard operating procedures were created by me.
  • Achieved a 34% rise in impulse purchase sales.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Assisted management in the development of employee development plans in order to motivate team members to achieve higher levels of performance, skill, and efficiency.
  • Was in charge of receiving and processing customer payments.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Instructed and coached members of the cashier team on proper checkout procedures and strategies in order to increase customer satisfaction.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • With a motivating leadership style, ensures smooth checkout operations and keeps stations clean, stocked, and customer-ready.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Detail-oriented and well-organized, with strong time management skills.
  • Good money management and recordkeeping skills were demonstrated.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Have a proven track record of success in challenging and dynamic environments.
  • Excellent trainer and team leader with a track record of keeping employees engaged and productive.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.

Accomplishments

  • Implemented a digital sales tracking system that increased reporting efficiency by 64%, reducing daily paperwork for 8 team members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 6 in the development of procedure.
  • Collaborated with HR to develop a cashier onboarding process that improved retention rate by 26% in the first 13 months.
  • Successfully reduced refund processing time by 70%, improving daily operational efficiency and customer satisfaction.
  • Recognized as Employee of the Month 16 times for excellence in managing cashier performance and ensuring customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted to Head Cashier Supervisor within the past year due to consistent achievement of sales and customer service metrics.
  • Managed a workforce of 6 cashiers, ensuring positive customer interactions and effective complaint resolution at all times.
  • Awarded Top Performer for achieving the highest customer service ranking in the region after optimizing cashier engagement and efficiency during metric.

Affiliations

  • Retail Management Certificate Program - metric
  • International Customer Service Association (ICSA)
  • Professional Supervisory Skills Workshop 2015
  • Retail Loss Prevention Council (RLPC)
  • Institute for Retail Leadership (IRL) Membership
  • National Association of Retail Marketing Executives (NARME)
  • Business Process Improvement Training 2015
  • Freemason
  • Lions Club
  • Retail Merchants Association (RMA)

Certifications

  • Certified Public Accountant
  • Certified Sales Associate (CSA) – Retail Skill Management
  • Certified Retail Sales Professional (CRSP)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Advanced Retail Analytics and Forecasting – system
  • First Aid/CPR Certified
  • Point of Sale Systems Supervisor Certification – process
  • Customer Service Leadership Certification – Institute of Customer Service
  • SHRM Senior Certified Professional (SHRM-SCP)

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