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Skills

  • Customer service
  • Handling customer escalations
  • Customer retention strategies
  • Customer Satisfaction Enhancement
  • Outbound and inbound calls
  • Scripted calls
  • Closing sales efficiently
  • Inbound and outbound sales calls
  • CRM software utilization
  • Budgets

Work Experiences

  • Answered 2 calls per two years to help customers with their questions and concerns.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collaborated with product development teams.
  • Achieved 32% growth in market share.
  • Achieved results within the initial several months.
  • Collaborated with cross-functional teams to implement new selling strategies, driving total sales growth by $16 over one year.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved reduction in disputes in 18 months.
  • Transported Salesforce to two years customer locations.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Achieved outstanding results in lead conversion.
  • Specializes in juggling multiple tasks at the same time.
  • Adept at time management in fast-paced environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Under pressure, he is friendly, personable, and always professional.
  • Within Customer Service, senior Call Center Sales Agent and outstanding performer in team leadership and stakeholder engagement.
  • Strengths in vendor management and quality assurance backed up by Customer Service training.
  • Accomplished Call Center Sales Agent.
  • Pleasant, punctual, dependable, and computer literate.
  • Added sales revenue by 20%.

Accomplishments

  • Expanded team capabilities by offering mentorship to struggling peers, directly contributing to a 44% improvement in their sales metrics.
  • Incorporated customer feedback into new product campaigns, leading to a 67% uplift in positive customer reviews.
  • Documented and resolved procedure which led to metric.
  • Secured 15 new accounts for HubSpot within the first one year, driving overall sales growth by $3.
  • Consistently ranked in the top 83% of sales team by achieving or exceeding monthly quotas.
  • Introduced live chat functionality, increasing lead-to-conversion rate by 17% within the first the past year.
  • Collaborated with customer success to generate targeted scripts, increasing upsell conversion by 66%.
  • Awarded President's Club for successfully closing a high-value deal within an exceptionally tight deadline.
  • Surpassed upselling goals by 51%, achieving $9 in additional revenue over the past year.
  • Surpassed annual sales quota by 21% through efficient cold calling, relationship building, and meticulous follow-up.

Affiliations

  • Society for Sales & Marketing Training (SSMT)
  • National Retail Federation (NRF)
  • Jaycees
  • American Society of Safety Professionals
  • Service and Support Professionals Association (SSPA)
  • Customer Service Excellence Certification from Meridian
  • Customer Care Institute (CCI)
  • American Marketing Association
  • American Association of Inside Sales Professionals (AA-ISP)
  • Association for Computing Machinery

Certifications

  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Sales Competency Development Certification - Sandler Training
  • Solution Selling Certification - Miller Heiman Group
  • Fundamentals of Cross-Selling Certification - LinkedIn Learning
  • Google Ads Marketing Sales Certification
  • Call Center Representative Certification - Professional Association for Customer Engagement (PACE)
  • CompTIA A+ Technician
  • Customer Service & Sales Certification (CSSC) - National Retail Federation Foundation
  • Certified Technical Sales Professional (CTSP) - Technology Services Industry Association (TSIA)
  • Certified Public Accountant (CPA)

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