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Skills

  • Employee retention through improved benefits offerings
  • First Aid/CPR
  • Payroll integration with benefits systems
  • Problem resolution
  • Investigating and resolving benefits claim disputes
  • Program equipment
  • Medical, dental, and vision benefits management
  • Analyzing feedback from employee satisfaction surveys
  • MS Office
  • Employee benefits satisfaction improvement

Work Experiences

  • Achieved a 43% reduction in overall healthcare costs.
  • Assisted employees during layoffs.
  • Completed inquiries within 11 hours.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Created and distributed benefit communications, including brochures, emails, and presentations, driving a 56% reduction in HR inquiries.
  • Achieved a 79% compliance rate.
  • Administered employee benefit claims.
  • Contributed to a 42% rise in employee engagement.
  • Addressed eligibility inquiries.
  • Collaborated with metric customers to determine their needs and deliver procedure service.

Summaries

  • Administered benefits programs efficiently for 5 employees.
  • Assisted 10 employees during open enrollment periods annually.
  • Commission plans, benefits programs, and worker's compensation are all areas where I excel.
  • Benefits Operations Administrator with 18 years of successful project management and client relations experience.
  • Built FAQ databases.
  • Achieved a 51% increase in overall engagement.
  • Strengths in data analysis and cross-functional collaboration backed up by Human Resources training.
  • Boosted participation.
  • Within Human Resources, senior Benefits Operations Administrator and outstanding performer in workflow optimization and performance reporting.
  • Proficient at onboarding, orienting, and training employees, as well as managing enrollments and resolving issues.

Accomplishments

  • Collaborated with HR team to implement benefit changes during organizational restructuring, successfully transitioning 2 employees to new packages.
  • Developed performance-based rewards program in collaboration with department heads, offering tailored benefit packages for high achievers.
  • Managed end-to-end administration of retirement plans for 13 employees, ensuring compliance with ERISA and other regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved procedure which led to process.
  • Negotiated a new healthcare benefits contract, reducing costs by 16% while expanding employee coverage.
  • Improved employee engagement in wellness programs, achieving a 65% participation increase and contributing to lower healthcare costs.
  • Analyzed and resolved discrepancies in benefits vendor billing for 2016, recovering $12 and preventing future overcharges.
  • Audited and resolved eligibility issues on employee health, dental, and vision enrollments for Austin, reducing correction time by 48%.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Benefits Industry Council of America (BICA)
  • Professional Benefits Education and Training (PBET)
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • The College and University Professional Association for Human Resources (CUPA-HR)
  • Lions Club
  • Chartered Institute of Payroll Professionals (CIPP) - Benefits Specialization
  • Health Benefits Conference & Expo (HBCE)
  • Association for Computing Machinery
  • Institute for Human Resources Information Management (IHRIM) - Benefits Technologies

Certifications

  • Data Privacy Officer (DPO) Certification Brightline
  • Employee Benefits Analytics Masterclass Harbor & Co.
  • Certified Compensation Professional (CCP)
  • Group Benefits Associate (GBA)
  • Human Resources Management Certification standard 2016
  • Employee Retention and Engagement Specialist Meridian
  • Corporate Benefits Strategist Certification Summit Group
  • Senior Professional in Human Resources (SPHR) by HRCI
  • ServSafe
  • Cisco Certified Network Associate (CCNA)

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