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Skills

  • Pricing tool development
  • First Aid/CPR
  • Vendor negotiation
  • Report writing
  • Inspection reviews
  • Supervision
  • Product testing
  • Data Management
  • Hardware evaluation
  • Google Suite

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Collaborated across print, design, and delivery departments.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Collaborated with Print Associate to help category projects run smoothly, resulting in increased profits and productivity.
  • Kept up to date on modern bindery techniques to meet market demands and improve quality output.
  • Achieved this in 2015.
  • Created multi-threaded admin web applications based on procedure.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Initiative helped me achieve $152,000.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved 84% customer satisfaction rating.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved annual savings of $8.
  • Advanced understanding of job tracking software.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 47% reduction in print errors.
  • As a well-qualified Print Associate, I am a dedicated metric professional with 18 years of bindery operations expertise with standard organization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Among his accomplishments is the creation of a category app for use in the process industry.
  • Boosted satisfaction scores by 71% in 2017.

Accomplishments

  • Reduced lead times on print orders by 18% after deploying just-in-time printing principles in collaboration with the operations team.
  • Coordinated with customer success to ensure production deadlines were met without sacrificing print quality, which resulted in client retention growth of 47%.
  • Led a cross-functional team in the adoption of a new digital proofing system, reducing pre-press handling time by 24%.
  • Implemented a tracking system for print consumables usage that led to a 70% decrease in excessive material waste.
  • Trained 5 junior staff members on proper print calibration, reducing machine downtime by 52%.
  • Collaborated with team to reduce printing costs by 50% through material waste minimization initiatives.
  • Increased sales 13% over three years.
  • Implemented production scheduling system to optimize job allocation, increasing on-time project delivery by 64% across 18 months.
  • Achieved a 28% reduction in print errors by developing and leading quality control workshops.
  • Documented and resolved process which led to category.

Affiliations

  • Printing Education and Research Foundation (PERF)
  • Educational & Graphic Arts Association (EGA)
  • Print and Graphics Scholarship Foundation (PGSF)
  • Graphic Communication Advisory Group
  • International Sign Association (ISA)
  • National Association for Printing Leadership (NAPL)
  • American Institute of Graphic Arts (AIGA)
  • Flexible Packaging Association (FPA)
  • Graphic Arts Association (GAA)
  • National Association of Quick Printers (NAQP)

Certifications

  • G7 Expert Certification - Northwind
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Adobe Certified Expert (ACE) in InDesign, 2020
  • Ricoh Pro C Series Certified Technician - 2020
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • OSHA 10-Hour General Industry Certification for Print Operators
  • Lean Six Sigma Yellow Belt - Process Improvement in Print Environments
  • DGI Certified Digital Printer Operator - Raleigh

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