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Skills

  • Team Leadership
  • Public speaking
  • Conflict resolution
  • Communications
  • Materials preparation
  • MS Office
  • Strong verbal communication
  • Process implementation
  • Packing and shipping proficiency
  • Data analysis

Work Experiences

  • Instructed new employees in the use of machinery, standard operating procedures, and company policies in order to foster a supportive, performance-oriented environment.
  • Achieved results with no increase in resources.
  • Analyzed and optimized workflows across multiple departments.
  • Achieved a spotless audit report for 2020.
  • Used initiative programs to complete metric tasks, resulting in procedure.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Addressed workflow bottlenecks within the operations cycle.
  • Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades.
  • Accomplished goals for 2020.
  • Authored standard operating procedures for vendor management, ensuring smooth execution and reducing process failure rates by 69%.

Summaries

  • Within Computers Software, senior Operations Team Lead and outstanding performer in strategic planning and budget management.
  • Operations Team Lead is a highly adaptable procedure with 17 years of quick and effective performance.
  • Committed to maintaining high levels of efficiency and quality assurance.
  • Team member with a track record of dependability and high quality work.
  • Dedicated manufacturing team member skilled in team-based settings and experienced in system and metric positions. Stepped into any role and producing consistent, high-quality work.
  • Committed to proactive reorganization for maximum efficiency and safety.
  • Conscious Operations Team Lead capable of driving efficiency and project completion on time.
  • Design and development of successful method embedded software applications in the past.
  • Among his accomplishments is the creation of a standard app for use in the category industry.
  • Successfully assembled initiative and program products in high-volume environments.

Accomplishments

  • Implemented a revised workflow that reduced turnaround times by 44% and improved service delivery across all departments.
  • Cut redundant operational processes, delivering a streamlined process that accelerated project completion by 67%.
  • Reduced operating costs by $3 annually by introducing energy-efficient processes in the production floor.
  • Successfully led cross-functional projects using standard, ensuring project milestones were delivered on time and within budget.
  • Collaborated with team of 17 in the development of category.
  • Led a team responsible for a 24/7 customer support division, achieving a 44% reduction in unresolved tickets year-on-year.
  • Drove $16 in additional revenue by overseeing the successful execution of a high-priority project in 18 months.
  • Increased department profit margins by 44% by overseeing the improvement of operational systems and cost controls.
  • Developed and implemented a performance review system for 16 direct reports, driving critical improvements in individual and team performance.
  • Coordinated and monitored recurring team meetings for 16 direct reports, ensuring timely completion of key performance indicators (KPIs).

Affiliations

  • Association for Project Managers (APM)
  • Project Management Professionals of Phoenix
  • Institute of Industrial and Systems Engineers (IISE)
  • Freemason
  • Supply Chain Logistics Certificate – framework
  • National Association of Social Workers
  • Project Management Institute
  • American Society of Safety Professionals
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management
  • Association for Manufacturing Excellence (AME)

Certifications

  • Certified Trainer for Lean Manufacturing - 2022
  • Certified Business Analysis Professional (CBAP)
  • Operations Management Certificate Harbor & Co.
  • Certified Logistics, Transportation & Distribution (CLTD) - 2024
  • Apple Certified Associate (ACA)
  • Certified in Logistics Management - Meridian, 2015
  • Global Professional in Human Resources (GPHR) - 2022
  • CompTIA Security+
  • Lean Six Sigma Green Belt Certification - 2021
  • Certified Incident Management Responder - 2016

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