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Skills

  • Coordinating program activities
  • Executive presentation development
  • Data entry documentation
  • iManage proficiency
  • Human resources best practices
  • Strong organizational skills
  • Cash deposit preparation
  • Back office operations
  • Memo preparation
  • Labor relations

Work Experiences

  • Raised funds by organizing a number of events and meticulously managing the details to ensure that they were completed on time.
  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
  • Handled client calls and provided detailed answers to questions when Facilities Office Assistant was unavailable.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Gathered program information and created reports and spreadsheets for the framework department.
  • Oversaw conference calls by recording participant information and archiving audio recordings for future use.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Was in charge of setting up and maintaining both physical and electronic filing systems.

Summaries

  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 15+ years in the field.
  • Exceptional at identifying issues and developing workable solutions.
  • With excellent data analysis skills, knowledgeable about metric offices and HubSpot.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced category environments.
  • Assisting various staff with project management and data analysis as part of a team.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Innovative problem-solver with exceptional critical thinking skills.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.

Accomplishments

  • Implemented a scheduling system for conference room bookings, increasing utilization by 59% within 2015.
  • Created vendor evaluation scorecards that streamlined the contract renewal process, cutting evaluation time by 35%.
  • Assisted in budget preparation for the facilities department, identifying cost-saving opportunities that decreased expenditures by $11.
  • Ensured compliance with local health and safety regulations, resulting in a 18% reduction in reported incidents.
  • Trained new employees on building security protocols and office procedures, reducing onboarding time by 16% and boosting team productivity.
  • Coordinated with external contractors to complete scheduled maintenance projects, completing all tasks on time and under budget.
  • Received employee recognition award for outstanding contributions in facilities coordination and improving office efficiencies.
  • Negotiated vendor contracts for office supplies and services, reducing annual spend by $5 while maintaining high service quality.
  • Managed office layout renovations for 12 employees, improving ergonomic conditions and increasing workplace satisfaction by 48%.
  • Directly supported conference room set-ups for 12 high-profile company events, ensuring all logistics were flawless.

Affiliations

  • Certified, Supply Chain Management Essentials by Lakeside Partners, 2016
  • Trained in Occupational Health and Safety Standards, 2017, OSHA
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)
  • Industry Affiliate, Multi-Language Business Support Platform
  • Certified in Office Management, Adobe Creative Suite Tools by The American Management Association
  • Volunteer, Office Dynamics International Conference
  • Affiliated with the Association of Workplace Professionals (AWP)
  • Affiliate, Multilingual Facilities Coordinator Network
  • Certified Associate in Project Management (CAPM), Project Management Institute (PMI)
  • Participant, Monthly Safety Coordination Meetings, Portland

Certifications

  • Certified Facility Manager (CFM) - International Facility Management Association
  • Building Information Modeling (BIM) Certification - system
  • Procurement & Vendor Management Certification - metric
  • Risk Management Certification for Facilities - initiative
  • Workplace Communication Certification - Harbor & Co., 2022
  • Facilities Leadership & Management Certification - Beacon Labs, 2018
  • Salesforce
  • Scheduling and Time Management Certification - Lakeside Partners, 2020
  • Certified Office Manager (COM) - system
  • Customer Service Excellence Certification - Cedar Works, 2017

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