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Skills

  • Cross-cultural communication
  • Budgets
  • Travel recommendations
  • Procedure equipment
  • Operational improvement
  • Project management
  • Proficient in Mandarin
  • Payment collection
  • Regulatory compliance
  • Local history

Work Experiences

  • Crafted a digital communications strategy for ambassadors via Adobe Creative Suite to streamline communication and event coordination, improving efficiency.
  • Coordinated ambassador participation in 8 university events, enriching the prospective student experience and driving engagement.
  • Created and led ambassador workshops to improve public speaking and presentation skills, raising team competency by 39%.
  • Achieved Outstanding Service Award recognition in 2015.
  • Achieved Top Performer in 2017 for the development of an innovative ambassador orientation module.
  • Designed a new training curriculum for student ambassadors.
  • Achieved results over two years.
  • Boosted program visibility.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional customer service and public speaking abilities.
  • Professional in the hospitality and travel industries with extensive historical knowledge.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Advisor and mentor to ambassadors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with university stakeholders.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Within Education and Training, senior Head Student Ambassador Coordinator and outstanding performer in stakeholder engagement and workflow optimization.
  • Achieved a 32% success rate on collaborative initiatives.

Accomplishments

  • Led a semester-long leadership development program focusing on professional development and presentation skills, resulting in a 79% improvement in ambassador self-assessments.
  • Co-created a collaborative scheduling system for student ambassadors that improved attendance and engagement at every event by 53%.
  • Coordinated the development of a self-sustaining recruitment funnel that saw a 39% increase in student ambassador applicants.
  • Collaborated with team of 18 in the development of standard.
  • Developed and executed a communication plan in Jira, resulting in 38% faster event coordination between ambassadors and departments.
  • Led cross-department collaboration efforts between customer success and the ambassador team, achieving a 27% increase in coordination for special campus events.
  • Volunteered to oversee major revisions of comprehensive training materials, resulting in a 35% reduction in onboarding time for new ambassadors.
  • Mobilized a social media initiative across Workday, driving a 50% increase in prospective student engagement.
  • Leveraged feedback and student ambassador input to identify and address gaps in visitor experience, leading to 71% improvement in ambassador-to-guest communication.
  • Implemented a mentoring program within the Student Ambassador organization, creating 5 peer-mentorship pairs, improving ambassador retention by 79%.

Affiliations

  • Orientation Leader Training Association
  • Association for Supply Chain Management (APICS)
  • International Student Affairs Association
  • Online Learning Consortium (OLC) - Innovative Programs Division
  • University Admissions Professionals Network
  • Educational Events & Student Engagement Caucus
  • International Student Welcome Committee
  • Associated Students Main Event Committee
  • International Association for College Admission Counseling
  • National Student Leadership Conference Alumni

Certifications

  • Social Media Marketing Professional Certificate from SAP
  • SHRM Certified Professional (SHRM-CP)
  • Campus Engagement & Outreach Certification (Beacon Labs)
  • Certified Event Operations Manager (Microsoft Excel)
  • Certified Student Affairs Educator (CSAE)
  • Higher Education Recruitment and Admissions Professional (HERAP) Certification
  • CompTIA A+ Technician
  • Salesforce
  • Advanced Collaborative Leadership Certificate (process)
  • Certified Business Analysis Professional (CBAP)

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