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Skills

  • Legal document review
  • National Driver Register expert
  • Standard equipment
  • Digital licensing platform transition
  • Data Accuracy and Record Keeping
  • Project management
  • Change Management
  • Error reduction in workflows
  • First Aid/CPR
  • Staff training and development

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Decreased processing time per application by 16%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Examining test results and comparing them to established structures helped me determine licensing eligibility.
  • Communicated directly with clients.
  • Aided executive decision-making processes.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Achieved a 23% compliance rate.
  • Achieved 11% compliance across Raleigh.
  • Collaborated with business owners.

Summaries

  • Experienced in conducting field examinations and setting up driving simulators.
  • Achieved significant improvements in department efficiency by 80%.
  • 17 years of experience managing high-volume license portfolios.
  • Averted up to 15 in potential fines.
  • Built a knowledgeable team adept at compliance management.
  • Completed high volumes of license renewals.
  • Accomplished in reducing processing times for license renewals.
  • Approachable and organized Licensing Administrator.
  • Collaborated with legal teams.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Managed high-volume licensing applications, maintaining a 58% accuracy rate across 3 states/provinces.
  • Partnered with IT to design and implement a licensing database, enhancing the monitoring of 10 licenses and reducing administrative workload by 61%.
  • Led cross-functional training sessions on license compliance and regulatory requirements, boosting team knowledge and error-free submissions by 54%.
  • Worked with senior management and external vendors to prioritize high-risk licenses, ensuring the timely renewal of contracts worth $18.
  • Established internal monitoring tools that proactively tracked over 3 licensing deadlines, ensuring zero missed renewals for Vantage.
  • Resolved over 2 licensing disputes by facilitating cross-departmental collaboration and strengthening client relationships.
  • Created and executed a compliance audit for customer success’s licensing systems, resulting in streamlined processes and a 20% reduction in administrative errors.
  • Leveraged advanced tracking tools to monitor license statuses, which resulted in 57% faster renewal initiation cycles.
  • Identified and resolved discrepancies in vendor licensing, recovering $14 in lost income and improving the oversight process.
  • Supported legal teams to ensure program license applications were submitted on tight deadlines without missing compliance requirements.

Affiliations

  • Society of Human Resource Management
  • Administrative Professionals International
  • Association of Professional License Compliance Officers
  • American Marketing Association
  • Freemason
  • American Association of Regulatory Professionals
  • Association for Computing Machinery
  • Society of Women Engineers
  • Association for Project Management Professionals (APMP)
  • Institute of Certified Licensing Professionals

Certifications

  • Certified Software Asset Manager (CSAM)
  • Certified Risk Compliance Management (CRMC)
  • Certified Asset Management Professional (CAMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Contract Manager (CCM) - Cedar Works
  • Advanced Professional in Licensing and Compliance (APLC) - Summit Group
  • CompTIA Security+
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)

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