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Skills

  • Contract negotiation
  • Process improvement
  • Team management
  • Business operations
  • Issue resolution and escalation prevention
  • Data verification
  • National Driver Register expert
  • Relationship development
  • High-level stakeholder communication
  • Communications

Work Experiences

  • Conducted regulatory audits.
  • Created dashboards to track licensing metrics.
  • Achieved a 72% increase in renewals.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Aided executive decision-making processes.
  • Created a database for multi-jurisdictional licensing needs, improving inter-state compliance by 38%.
  • Cut processing time by 3% across departments.
  • Achieved a 23% compliance rate.
  • Achieved zero issues for critical vendor agreements.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Deep understanding of financial health.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Conducted staff training and development.
  • Collaborated with legal teams.
  • Creative problem-solver.
  • Completed high volumes of license renewals.
  • Achieved zero compliance issues in 2021.
  • Creative problem-solver with the ability to identify process gaps, developing systems that improve turnaround times and maintain compliance with stringent regulations.
  • Fantastic at solving problems and verifying process improvement data.
  • Consistently met deadlines.

Accomplishments

  • Assimilated new data management practices into the licensing team’s workflows, reducing application errors by 27% across 16 jurisdictions.
  • Led cross-functional training sessions on license compliance and regulatory requirements, boosting team knowledge and error-free submissions by 54%.
  • Worked with senior management and external vendors to prioritize high-risk licenses, ensuring the timely renewal of contracts worth $18.
  • Resolved product issue through consumer testing.
  • Devised a digital solution to replace manual paperwork processing, cutting license application processing time by 64%.
  • Partnered with IT to design and implement a licensing database, enhancing the monitoring of 10 licenses and reducing administrative workload by 61%.
  • Managed a portfolio of 6 licenses spanning multiple jurisdictions, ensuring 100% compliance and timely renewals.
  • Resolved over 2 licensing disputes by facilitating cross-departmental collaboration and strengthening client relationships.
  • Established internal monitoring tools that proactively tracked over 3 licensing deadlines, ensuring zero missed renewals for Vantage.
  • Supported legal teams to ensure program license applications were submitted on tight deadlines without missing compliance requirements.

Affiliations

  • Licensing Executives Society (LES)
  • Contract Management Association of America
  • Administrative Professionals International
  • American Marketing Association
  • Business Executives and Licensing Association (BELA)
  • Toastmasters
  • Jaycees
  • Regulatory Affairs Professionals Society
  • International Licensing Industry Merchandisers’ Association (LIMA)
  • Association for Computing Machinery

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified License Manager (CLM) - Brightline
  • Associate in Risk Management for Public Entities (ARM-P)
  • Certified Contracts and Procurement Officer (CCPO) - Northwind
  • Foundations in Public Procurement Certification - Lakeside Partners
  • Certified Public Accountant
  • Lean Six Sigma Green Belt Certification – Brightline
  • Certified Process Manager (CPM) – Brightline
  • Certified Regulatory Affairs Specialist (CRAS) - Ironclad Systems
  • ServSafe

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