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Skills

  • Emergency vehicle handling techniques
  • Dispatch procedures
  • Project organization
  • Road regulations knowledge
  • Team management
  • Ensuring compliance with Hours of Service (HOS) regulations
  • Ensuring seamless hand-offs between drivers and teams
  • Multi-passenger vehicles
  • Clean driving record
  • Detailed record-keeping and log management

Work Experiences

  • Crafted custom delivery plans for luxury car deliveries, ensuring no damage to high-end vehicles during transport.
  • Achieved timely deliveries.
  • Crafted custom delivery plans for luxury car deliveries.
  • Consistently met annual KPIs.
  • Assisted in loading and unloading vehicles.
  • Coordinated the hand-off of vehicles.
  • Achieved a 72% improvement in customer satisfaction.
  • Cooperated with dealership sales teams.
  • Cooperated with dealership sales teams to coordinate the hand-off of vehicles, ensuring all documentation was in order and signed by customers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved KPIs.
  • Achieved accident prevention over 11 miles.
  • Clear understanding of client relations and project management as well as stakeholder engagement training.
  • Adept at ensuring compliance with federal safety regulations.
  • Accomplished in loading and securing up to 13 vehicles on multi-car trailers, ensuring zero movement during transit for maximum vehicle protection.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Government.
  • Excellent at looking after passengers and their belongings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at managing large portfolios of high-value vehicles, deploying fleet management software to accurately track and report all stages of vehicle transport.

Accomplishments

  • Effectively planned vehicle loading sequences to minimize offloading time at drop points by 51%.
  • Provided emergency roadside assistance to 8 clients experiencing breakdowns, minimizing delivery disruptions by 83%.
  • Leveraged fleet management software for real-time vehicle performance monitoring, reducing unexpected delays by 36%.
  • Ensured compliance with local, state, and federal transportation laws while moving vehicles across 11 jurisdictions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a vehicle hand-off process that reduced waiting time at loading docks, improving turnaround time by 50% hours.
  • Received President's Club for maintaining a perfect safety record for framework of service as a Car Transporter.
  • Collaborated with 5 warehouse locations in Portland to ensure seamless consolidation and delivery of vehicle fleets.
  • Performed detailed post-delivery inspections to ensure compliance with client delivery standards and internal transportation policies.
  • Recognized for achieving top delivery performance within the department, consistently delivering on or ahead of schedule.

Affiliations

  • National Car Transport and Logistics Professionals Association
  • Tire Retread & Repair Information Bureau (TRIB) Affiliation
  • Northern Kentucky Automotive Transportation Association
  • Professional Vehicle Transport Carrier (PVTC) Designation
  • Freemason
  • Lions Club
  • Cultural and Linguistic Drivers Training Association (CLDTA)
  • Incident Prevention Academy (IPA) for Fleet Safety
  • National Safety Council (NSC) Certification in Driver Safety
  • Commercial Vehicle Safety Alliance (CVSA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified in Compliance with FMCSA Hours of Service Rules
  • Enclosed Carrier Operation Certification Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Transportation Worker Identification Credential (TWIC)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fleet Safety Certification by National Association of Fleet Administrators (NAFA)
  • Hours of Service (HOS) Record Compliance Training

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