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Skills

  • Coaching and developing new hires
  • First Aid/CPR
  • Verifying prescriptions
  • Optical equipment troubleshooting
  • Cross-selling complementary optical products
  • Attention to detail in prescriptions and orders
  • Process improvement
  • On-time lab order fulfillment
  • Insurance claim processing
  • Insurance approvals

Work Experiences

  • Oversaw the check-in and check-out procedures, as well as the verification of patient information and the submission of lens orders.
  • Achieved a 83% improvement in company reviews.
  • Achieved a 23% reduction in rejections or delays.
  • Assisted clients in trying on and selecting new frames, as well as recommending lens options to meet their specific requirements.
  • Assisted over 17 daily customers in selecting frames and lenses, substantially boosting optical sales by $16 annually.
  • Collaborated with management.
  • Oversaw the delivery of metric project by category team, which resulted in program.
  • Collaborated with system customers to determine their needs and deliver metric service.
  • Boosted customer retention rate by 20%.
  • Collaborated with optometrists to verify prescriptions and ensure correct fulfillment for over 17 daily orders.

Summaries

  • Offering 4 years of experience as well as a track record of customer retention and satisfaction.
  • Achieved a 52% rise in customer satisfaction ratings.
  • Contributed to an annual sales growth of $8.
  • Achieved a 17% decrease in no-show rates.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Assists customers in making decisions that meet their professional, personal, and lifestyle needs.
  • Achieved a $8 increase in optical revenue.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Optical Clerk capable of increasing patient satisfaction by offering expert frame selection advice. Successfully minimized remakes through daily lensometer calibration, achieving a 30% reduction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Trained new employees on optical product features and customer interaction, resulting in a 65% improvement in customer service quality.
  • Reviewed and submitted insurance paperwork, achieving a 77% reduction in returned or denied claims.
  • Initiated and managed vendor relationships that led to a 75% improvement in inventory replenishment rates.
  • Successfully processed over 15 insurance claims monthly, reducing delays and denied claims by 28%.
  • Collaborated closely with optometrists and lab technicians to ensure prescriptions were accurately processed, improving turnaround times by 63%.
  • Built and maintained partnerships with local optometrists to drive a 68% increase in referral patients.
  • Ensured clear communication between the optometry department and laboratory staff, directly enhancing prescription accuracy and reducing remakes by 60%.
  • Implemented a new sales technique that focused on upselling complementary products and increased revenue per transaction by 5.
  • Coordinated team efforts in organizing promotional events that increased foot traffic by 63% during key sales periods.
  • Documented and resolved process which led to framework.

Affiliations

  • Professional Opticians of Massachusetts
  • State Board of Optometry Patient Care Task Force
  • Retail Optical Management Group
  • Lions Club
  • College of Optometrists in Vision Development (COVD)
  • Council on Optometric Practitioner Education (COPE) Certification
  • American Board of Optometry (ABO) Certification
  • Retail Sales Industry Association
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals

Certifications

  • American Board of Opticianry (ABO) Certified Optician
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Optical Technician (COT) - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Customer Service Excellence in Optical Retail Certification - Cedar Works
  • HIPAA Compliance Certification - Ironclad Systems
  • Optical Retail Manager Certification - Ironclad Systems
  • Certified Ophthalmic Assistant (COA) – Meridian

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