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Skills

  • Change impact analysis
  • Organization
  • Change request prioritization
  • Pulse Checks and Employee Surveys
  • Post-implementation support
  • Regulatory compliance
  • Customer service
  • Stakeholder engagement
  • Process optimization
  • Operational improvement

Work Experiences

  • Assessed organizational change readiness.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 56% reduction in resistance.
  • Analyzed feedback from key stakeholders.
  • Internal systems were reviewed, and training plans were created to address areas that needed to be improved.
  • Answered 18 calls per the past year to help customers with their questions and concerns.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Developed category metrics derived from raw company data to track improvements in organizational efficiency.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Collaborated with IT and business users to ensure the successful transition to Tableau, reporting triple-digit productivity gains after the change.

Summaries

  • Clear understanding of client relations and quality assurance as well as budget management training.
  • Boosted adoption rates by 31%.
  • Created detailed change impact assessments for initiative, ensuring accurate delivery on-time with a 38% increase in efficiency.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 16% rise in user adoption rates.
  • Adept at driving transparency during transitions.
  • Method Management Analyst with extensive experience in financial, business development, and operations.
  • Within Miscellaneous, senior Change Analyst and outstanding performer in stakeholder engagement and quality assurance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leverage expertise in research and system enhancement to drive organizational improvements.

Accomplishments

  • Developed dashboards to measure the impact of change initiatives on KPIs, providing real-time insights to leadership and increasing management responsiveness by 49%.
  • Coached key leaders on change management best practices through specialized workshops, contributing to a cohesive approach that resolved resistance issues at Beacon Labs.
  • Conducted post-implementation feedback sessions with 11 departmental heads, gathering insights that refined change strategies and improved satisfaction rates by 61%.
  • Partnered with IT and Operations teams to identify gaps in category, developing solutions that increased operational efficiency by 44%.
  • Collaborated with team of 6 in the development of process.
  • Managed end-to-end process mapping for procedure, which reduced operational bottlenecks by 70% and enhanced system usability.
  • Led implementation of a continual improvement initiative that optimized existing processes, reducing processing times by 37% and driving down overhead costs.
  • Authored and maintained comprehensive change governance standards, ensuring all future initiatives were aligned with long-term business objectives.
  • Directed the rollout of a new software system at 5-site locations, ensuring zero disruption to day-to-day operations through well-coordinated change interventions.
  • Standardized change management documentation across multiple departments, reducing managerial review time by 55% and ensuring consistency in process alterations.

Affiliations

  • Society for Organizational Learning (SoL)
  • Lean Enterprise Institute (LEI)
  • Change Management Research Group (CMRG)
  • Lean Six Sigma Green/Black Belt Certification
  • IT Service Management Forum (itSMF) - Change Management Stream
  • Innovation and Transformation Academy (ITA)
  • Information Technology Infrastructure Library (ITIL) Certification
  • National Association of Social Workers
  • Association for Computing Machinery
  • Global Organizational Excellence Congress (GOEC)

Certifications

  • ITIL Foundation Certification in IT Service Management
  • Project Management Professional (PMP)
  • Change Leadership Certificate by Cornell University
  • Salesforce
  • Certified Professional Technical Communicator (CPTC) by STC
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • ServiceNow Certified System Administrator
  • Certified Professional in Agile Project Management (CPAPM)
  • SHRM Senior Certified Professional (SHRM-SCP)

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