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Skills

  • Customer service
  • Payment collection
  • Community outreach coordination
  • Process improvement
  • First Aid/CPR
  • MS Office
  • Team management
  • Team building
  • Project organization
  • Insurance verification procedures

Work Experiences

  • Achieved Top Performer for Best Customer Service.
  • Used Asana to make appointments.
  • Delivered patient-focused service.
  • Achieved a 70% reduction in data entry errors.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Asana to the past year customer locations.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Built strong relationships with patients, effectively addressing concerns and improving patient retention by 67%.
  • Coordinated with external partners to organize community health initiatives, driving over 17 new patient inquiries.

Summaries

  • Patient Service Representative with extensive knowledge of framework.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Committed to delivering exceptional service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with insurance providers.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Boosted practice visibility.
  • Costs were consistently reduced while profits were increased.
  • Astute Practice Representative experienced in community outreach and responsible for generating 2% growth in new patients through well-targeted campaigns aimed at patient engagement and consultation boosts.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Documented and resolved method which led to framework.
  • Implemented an optimized billing system, reducing patient payment delays by 70%.
  • Led interdepartmental efforts to launch a patient education initiative, resulting in a 70% decrease in re-admission rates.
  • Achieved ITIL in 2016, improving clinic compliance with federal healthcare regulations.
  • Built strong relationships with patients, improving retention rates by 33% over a one year period.
  • Developed a social media marketing campaign that increased patient engagement by 21% within 18 months.
  • Collaborated with the clinic team to ensure zero discrepancies in audit results for standard compliance.
  • Increased patient referral rate by implementing targeted follow-up strategies, resulting in 4 new patients.
  • Improved practice financial reporting accuracy by customizing Salesforce and reducing reconciliation time by 64%.
  • Facilitated resolution of 14 patient grievances, contributing to a 35% boost in patient satisfaction ratings.

Affiliations

  • Society of Women Engineers
  • Healthcare Financial Management Association (HFMA)
  • American Marketing Association
  • American Medical Informatics Association
  • Patient Experience Institute (PXI)
  • International Chiropractors Association (ICA)
  • International Council of Nurses
  • American Board of Medical Management (ABMM)
  • Certified Patient Account Manager (CPAM)
  • American Academy of Professional Coders (AAPC)

Certifications

  • Medical Office Technology Certification - Salesforce
  • Customer Engagement Management Certification - Tableau
  • CompTIA Network+
  • Digital Health Campaign Management Certification - QuickBooks
  • Insurance Billing and Coding Specialist Certification - Cedar Works
  • Certified Public Accountant (CPA)
  • Community Health Outreach Credential - Summit Group or category
  • Medical Practice Operational Improvement Certification - framework
  • Certified Professional Practice Manager (CPPM) - AAPC
  • Certified Business Analysis Professional (CBAP)

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