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Practice Representative resume examples

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Skills

  • Conflict mediation in billing disputes
  • Insurance verification procedures
  • EMR (Electronic Medical Records) system expertise
  • Microsoft Office Suite proficiency
  • Customer service
  • Regulatory compliance
  • Project organization
  • Team management
  • Billing and collections management
  • Cross-functional team collaboration

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of metric project by category team, which resulted in metric.
  • Collaborated with physicians and healthcare providers.
  • Transported Asana to the past year customer locations.
  • Coordinated with external partners.
  • Coordinated with external partners to organize community health initiatives, driving over 17 new patient inquiries.
  • Built strong relationships with patients.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with the compliance to increase overall operational efficiency by streamlining appointment scheduling processes.

Summaries

  • Astute Practice Representative experienced in community outreach and responsible for generating 2% growth in new patients through well-targeted campaigns aimed at patient engagement and consultation boosts.
  • Boosted practice visibility.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Adept at implementing efficient intake processes.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with the marketing team.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Accomplished Practice Representative.
  • Within Miscellaneous, senior Practice Representative and outstanding performer in performance reporting and team leadership.
  • Achieved 37% higher productivity.

Accomplishments

  • Improved practice financial reporting accuracy by customizing Salesforce and reducing reconciliation time by 64%.
  • Guided patients through complex billing questions, resolving disputes and reducing patient complaints by 35%.
  • Collaborated with the clinic team to ensure zero discrepancies in audit results for standard compliance.
  • Spearheaded the development of an online patient portal, enhancing communication and reducing administrative delays.
  • Played a key role in implementing HIPAA measures, ensuring clinic maintained patient data protection fully in compliance.
  • Implemented an optimized billing system, reducing patient payment delays by 70%.
  • Increased patient referral rate by implementing targeted follow-up strategies, resulting in 4 new patients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of method.
  • Documented and resolved method which led to framework.

Affiliations

  • Society of Human Resource Management
  • American Association of Healthcare Administrative Management (AAHAM)
  • Billing and Coding Certification by framework - 2017
  • National Association of Professional Women (NAPW)
  • Healthcare Administrative Technology Association (HATA)
  • Jaycees
  • Rotary International
  • Medical Group Management Association (MGMA)
  • Certified Patient Account Manager (CPAM)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Medical Administrative Assistant (CMAA) - framework
  • Certified Healthcare Access Associate (CHAA) - metric
  • Certified Social Media Healthcare Strategist - Meridian
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Professional in Patient Safety (CPPS) - Cedar Works
  • Front Desk Representative Certification Program - SAP or Summit Group

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