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Skills

  • Cross-functional team collaboration
  • Team management
  • Supervision
  • Event planning
  • Change Management
  • Relationship development
  • Project management
  • Business operations
  • Intergovernmental collaboration
  • Conflict mediation

Work Experiences

  • Acted as liaison between independent advocacy groups and government offices, facilitating the successful passage of metric in 2022.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Looked for industry trends on social media and through online sources.
  • Advocated for policy changes at Harbor & Co..
  • Analyzed legislative issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Acted as liaison between advocacy groups and government offices.
  • Oversaw the delivery of framework project by program team, which resulted in framework.
  • Completed 3 public works projects ahead of schedule.
  • Contributed to a 37% rise in positive feedback.

Summaries

  • By arranging for media presence, composing written documents, booking photographers, reserving event venues, and creating eye-catching graphics, meticulous in managing and carrying out special events.
  • Assisted over 4 families during the 2024 pandemic.
  • Achieved 73% reduction in crime.
  • Achieved results in the past year.
  • Advanced written communication skills, successfully coordinating press releases and pitching 7 positive news stories, significantly elevating district visibility.
  • Authors speeches, press releases, and marketing materials with ease.
  • Consulted on development strategies.
  • Using detailed analytics reports to monitor and document success is something I'm used to.
  • Contributed to community crime reduction.
  • Field Deputy with 18 years of successful project management and process improvement experience.

Accomplishments

  • Increased accuracy of the district CRM database by 85%, enhancing the office’s ability to track constituent cases and resolve inquiries faster.
  • Created and distributed weekly informational bulletins, increasing subscribers by 61% and keeping residents updated on local developments.
  • Planned, coordinated, and managed volunteer efforts related to Jira, leading to increased participation and positive public feedback regarding service delivery.
  • Resolved product issue through consumer testing.
  • Supervised the planning and execution of 14 community events that promoted civic engagement and addressed pressing community concerns.
  • Created and hosted public information sessions in French for non-English-speaking residents, increasing access to governmental resources by 19%.
  • Collaborated with team of 16 in the development of framework.
  • Implemented a public feedback system for real-time issue tracking in the district, increasing government transparency and responsiveness by 71%.
  • Drafted policy recommendations regarding community policing strategies, which were successfully implemented and reduced crime rates in the district by 28%.
  • Advised the Field Deputy on complex regulatory and zoning issues, expediting completion of 18 civic projects that contributed to economic growth in the district.

Affiliations

  • Project Management Institute
  • Toastmasters
  • International City/County Management Association (ICMA)
  • National Association of Business Political Action Committees
  • International Downtown Association (IDA)
  • American Planning Association (APA) - Member
  • International Association for Public Participation (IAP2)
  • National Forum for Black Public Administrators (NFBPA)
  • American Society of Safety Professionals
  • Rotary International

Certifications

  • CompTIA Network+
  • Public Relations Society of America (PRSA) Crisis Communication Certification
  • Certified Municipal Clerk (CMC)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) - 2018, Summit Group
  • Certified in Volunteer Administration (CVA) – 2021
  • Google Certified Professional Cloud Architect
  • Certified Meeting Professional (CMP) - 2019

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