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Skills

  • Expense tracking software proficiency (Asana)
  • Contract negotiation with hotels and airlines
  • Budgets
  • Travel research
  • Airline loyalty program management
  • Cost-saving strategies for travel
  • Team building
  • Executive travel
  • Corporate travel policy compliance
  • Data analysis and reporting

Work Experiences

  • Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.
  • Collaborated with human resources to develop a corporate travel portal.
  • Achieved a 51% success rate in issue resolution.
  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Achieved a 44% reduction in emergency cases.
  • Conducted regular audits.
  • Analyzed travel data and presented insightful reports to senior management, enabling more informed decision-making regarding budget allocations.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 16% increase in repeat business.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Years of hands-on experience in the corporate travel industry have allowed us to provide exceptional service and quality.
  • Consistently provided proactive communication.
  • Collaborative Travel Administrator skilled in working across departments, delivering cross-functional solutions to reduce annual travel expenditures by 81%. Expertise in supplier negotiations.
  • Collaborative Travel Administrator skilled in cross-departmental work.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Achieved 79% effectiveness in issue resolution.
  • A true go-getter with exceptional interpersonal skills.
  • Achieved cost savings of 61% for top-tier companies.
  • Coordinated international travel to Austin.

Accomplishments

  • Collaborated with product to streamline visa applications, reducing processing times by 61% days.
  • Achieved ITIL certification to streamline travel management processes across international teams, resulting in category.
  • Implemented policy changes that decreased last-minute booking fees by 64%, resulting in significant cost savings.
  • Developed a comprehensive reporting structure to monitor travel vendor performance, improving service quality by 66% within three years.
  • Implemented pre-trip approval workflows to reduce unnecessary travel while increasing transparency with a 51% efficiency gain.
  • Drafted and enforced comprehensive employee travel guidelines, ensuring 43% compliance with corporate policies.
  • Resolved product issue through consumer testing.
  • Optimized the corporate travel insurance program, reducing annual premium costs by 48% while expanding coverage.
  • Collaborated cross-departmentally to ensure that travel budgets remained on target, achieving a 57% cost reduction in the fiscal year.
  • Collaborated with team of 17 in the development of metric.

Affiliations

  • International Hotel & Restaurant Association (IH&RA)
  • American Society of Travel Advisors (ASTA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • International Travel Risk Management Organization (ITRMO)
  • National Association of Business Travel Agents (NABTA)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Certified Global Business Travel Professional (GBTP) Credential
  • Jaycees
  • Certified Meetings Professional (CMP) Credential

Certifications

  • IATA Travel & Tourism Consultant Diploma
  • Travel Policy and Risk Management Certificate by International SOS
  • Certified Meeting Professional (CMP) from Events Industry Council
  • Certificate in Corporate Travel Systems (CTS) by American Society of Travel Advisors (ASTA)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Travel Administrator (CTA) by The Travel Institute
  • International Air Transport Association (IATA) Travel Agent Certificate
  • Cisco Certified Network Associate (CCNA)
  • Certificate in Business Travel Insurance by program

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