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Skills

  • Team building
  • Regulatory compliance
  • Process improvement
  • Interpreting physician orders
  • Data entry
  • Conflict resolution
  • Customer service
  • Communications
  • Electronic Health Record (EHR) management
  • Budgets

Work Experiences

  • Awarded Outstanding Service Award.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Boosted clinic enrollments.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted patients in navigating their insurance coverage options, successfully securing approvals for over 65% of procedures needed.
  • Contributed to a 59% improvement in overall health outcomes.
  • Communicated with non-English-speaking patients.
  • Assisted in the launch of a new clinic location.
  • Actively participated in department meetings and contributed ideas that led to a 40% improvement in overall team efficiency.
  • Answered 9 calls per two years to help customers with their questions and concerns.

Summaries

  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at enhancing the healthcare experience.
  • Adept at conflict resolution.
  • Clear understanding of performance reporting and cross-functional collaboration as well as client relations training.
  • Boosted clinic performance.
  • Analyzed direct patient feedback.
  • Adaptable professional with 17 years of experience in patient communication, consistently resolving patient inquiries and claims while contributing to increased clinic revenue.
  • Strengths in risk assessment and client relations backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with clinicians and administrative staff to develop and implement a new workflow process, optimizing the referral system by 37%.
  • Designed patient communication protocols that decreased call abandonment rate by 47%.
  • Assisted in the development of an automated appointment reminder system, reducing no-shows by 78%.
  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to procedure.
  • Facilitated insurance verifications for a caseload of 3 patients, reducing verification time by 15% minutes per case.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with medical staff to ensure patient medical records were updated accurately, enhancing data accuracy by 82%.
  • Developed a patient-friendly billing inquiry guide, reducing call handling time for bill-related questions by 29% minutes.
  • Successfully processed insurance claims and verified patient benefits using Power BI, improving claim approval rate by 32%.

Affiliations

  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • Society for Health Communication
  • Bilingual Medical Communications Network
  • Certified Patient Account Representative Program (CPAR)
  • Medical Group Management Association (MGMA)
  • American Academy of Professional Coders (AAPC)
  • American Society of Safety Professionals
  • International Customer Service Association (ICSA)
  • International Council of Nurses

Certifications

  • Certified Revenue Cycle Representative (CRCR) by Healthcare Financial Management Association (HFMA)
  • Cultural Competency in Healthcare Certification from category
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Medical Office Administration Certification from process
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Patient Navigator (CPN) by Lakeside Partners
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect

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