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Skills

  • Continuous Improvement Mindset
  • Supervision
  • Cost-saving initiatives
  • MS Office
  • Team leadership and development
  • Budget control and fiscal oversight
  • Operational improvement
  • Budgets
  • Event risk management
  • Bespoke client package creation

Work Experiences

  • By developing public relations strategies and campaigns, I was able to increase revenue and support business objectives.
  • Decreased the incident reporting rate by 51%.
  • Oversaw the delivery of procedure project by method team, which resulted in category.
  • Achieved a 35% increase in high-value clientele.
  • Decreased turnover by 38%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with event organizers and vendors to oversee the successful execution of 9 large-scale events, improving client satisfaction by 80%.
  • Transported Tableau to 6 months customer locations.
  • Decreased onboarding time by 55% across all major functions.

Summaries

  • Collaborative hospitality professional with extensive experience in vendor relationship management, consistently ensuring high service delivery standards in initiative events.
  • Cut event registration and onboarding times by 60%.
  • Collaborative hospitality professional.
  • Accomplished at operational process optimization, decreasing event booking times by 54% after the upgrade and implementation of customer management software.
  • Accomplished in leveraging technology for event optimization, cutting event registration and onboarding times by 66% and offering seamless digital solutions.
  • Cut issue response times by 46%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished at operational process optimization.
  • Within Miscellaneous, senior Minister of Hospitality and outstanding performer in quality assurance and performance reporting.
  • Achieved a 47% boost in service delivery efficiency.

Accomplishments

  • Developed a recognition and rewards program that increased staff retention by 67% and contributed directly to enhanced customer service experiences.
  • Implemented a flexible staffing model that improved workforce scheduling efficiency and decreased overtime expenses by 34%.
  • Streamlined check-in and digital registration processes for events, impacting guest satisfaction positively and reducing wait times by 80%.
  • Launched an employee assessment program utilizing a 360-degree feedback model resulting in a 18% increase in overall team productivity.
  • Implemented customer loyalty program strategies that boosted repeat customer visits by 52% over two years.
  • Worked cross-functionally with IT to integrate QuickBooks, streamlining event registration and increasing attendee satisfaction by 25%.
  • Managed a portfolio of events worth $2, overseeing operations from initial planning to post-event analysis, resulting in 49% revenue growth.
  • Consistently received guest satisfaction ratings of over 63%, contributing to improved online reviews and venue reputation.
  • Collaborated with legal teams to align vendor contracts with company policies, reducing compliance risks by 68%.
  • Developed customizable hospitality packages, increasing upsell rates by 57% in a highly competitive market.

Affiliations

  • Freemason
  • National Association for Catering and Events (NACE)
  • Sustainable Event Alliance (SEA) for environmentally responsible practices
  • Certified Hospitality and Tourism Management Professional (CHTMP) Certification
  • Hospitality Financial and Technology Professionals (HFTP)
  • Association for Computing Machinery
  • Lions Club
  • Society of Human Resource Management
  • National Restaurant Association (NRA) - Membership relevant to catering management
  • Certified Hospitality Educator (CHE) through the American Hotel & Lodging Educational Institute (AHLEI)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Certified Special Events Professional (CSEP), International Live Events Association (ILEA)
  • Certified Event Designer (CED) - method
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council
  • Certified Global Meeting Planner (CGMP) - Society of Government Meeting Professionals (SGMP)
  • Event Planning Certification - ServiceNow
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+

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